madhav3676 | Stripe Developers | Page 1

gaunt mothBOT Aug 11, 2023, 10:40 AM

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hollow meadow Aug 11, 2023, 10:40 AM

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Hi
Yes what is your ask ?

red hound Aug 11, 2023, 10:42 AM

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Hi, We are giving 30 days of free trial to the customers. but, if users update the plan to some other plan {product} on customer portal, they loose the free trial. They gets charged immediately

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The billing cycle starts immediately

hollow meadow Aug 11, 2023, 10:43 AM

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How are you handling updates ?

red hound Aug 11, 2023, 10:44 AM

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But, we dont want users to loose the free trial,. We are handling updates via customer portal

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our busienss requirement is - The updated plan, should start after free trial.

hollow meadow Aug 11, 2023, 10:47 AM

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OK, I see checking...

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What are the settings that you are using with the Customer portal?

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https://dashboard.stripe.com/settings/billing/portal

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Could you please share you accountId ?

red hound Aug 11, 2023, 10:51 AM

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acct_1MzeGZSJXX4MNQ6q

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is this the account id?

hollow meadow Aug 11, 2023, 10:53 AM

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yes

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Try disabling this and do another test

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You are activating immediate proration

red hound Aug 11, 2023, 11:00 AM

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sure, Will try. Thanks. facing some internet issues at our end. will i be able to reopen this ticket later?

hollow meadow Aug 11, 2023, 11:01 AM

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You can simply write in the main channel

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And write up your follow up question directly there

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we'll be happy to help you again of course!

red hound Aug 11, 2023, 11:03 AM

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Awesome, thanks

hollow meadow Aug 11, 2023, 11:04 AM

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Np!

red hound Aug 16, 2023, 6:34 AM

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Hi, We have tried the given solution. but its not working. Free trial getting ended once user upgrade or downgrade to any other plan from Customer portal

plain turret Aug 16, 2023, 6:35 AM

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Hi, catching up..

red hound Aug 16, 2023, 6:35 AM

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Sure, Thanks

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there?

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Hi @plain turret , Have you checked the problem?

plain turret Aug 16, 2023, 6:47 AM

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Hi, gimme a few more time

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I see, so switching the option here still cut the trial period

red hound Aug 16, 2023, 6:49 AM

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Yes

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sure, Take your time. Letme know if you need any more info from my end please

plain turret Aug 16, 2023, 6:50 AM

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Sorry it seems like something we haven't supported in Customer Portal. You could consider not providing Customer Portal, but instead cancel the still-in-trial Subscription and create a new one, with the new plan, and also with trial

red hound Aug 16, 2023, 6:51 AM

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But, we are using Customer portal only for Upgradation and Downgradation. Its very difficult for us to move away from customer portal

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cus_ORsJQLtipDYMfd , If you can check the event logs for this customer id, would be helpful. First few events triggered from customer portal, but payment and plan changed events are not coming from customer portal

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plain turret Aug 16, 2023, 6:58 AM

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Is that a different question? The customer.subscription.updated

red hound Aug 16, 2023, 7:00 AM

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We were trying to see event logs, Its the same problem - PFA screenshot , When we try to change the plant from customer portal, we see a message - "what you will pay from <date>" and the date is when the trial is ending. But, when we click on confirm button, Plan gets changes instantly

plain turret Aug 16, 2023, 7:22 AM

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Yes I mean it's something we haven't supported directly in Customer Portal. I have seen similar asks in the past, but unfortunately I don't have any timeline to share

red hound Aug 16, 2023, 7:44 AM

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What is the possible way moving forward? Can we assign trial period through code? after the susbcription is changed from customer portal>?

plain turret Aug 16, 2023, 7:45 AM

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plain turret Sorry it seems like something we haven't supported in Customer Portal. You could...

Yes here

red hound Aug 16, 2023, 7:54 AM

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is the remaining trial period is getting passed to next plan? how to check that?

plain turret Aug 16, 2023, 7:55 AM

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You are on your own control! You cancel the previous Subscription and create a new one, with a trial to the same date

red hound Aug 16, 2023, 7:56 AM

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No, asking with the customer portal updates. will the remaining trial period get passed to the next subscription or its just vanishes?

plain turret Aug 16, 2023, 7:57 AM

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Just vanishes, as you observed, don't you?

gaunt mothBOT Aug 16, 2023, 7:59 AM

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prisma tree Aug 16, 2023, 8:01 AM

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Hey, taking over here. Let me know if there's any follow-up Qs I can answer!

red hound Aug 16, 2023, 8:02 AM

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Is there any reference available about how to handle trial period?

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its not working properly from customer portal

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need some reference for code

prisma tree Aug 16, 2023, 8:06 AM

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What specifically isn't working? What are you trying to do?

red hound Aug 16, 2023, 8:08 AM

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So, We have free trial for one of our product. in free trial, if the user changes the plan from customer portal - he looses the free trial and payment gets deducted and new sussbcription starts instantly

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Thats not what we want. Ideally, the changed plan should start once the trial period is over.

prisma tree Aug 16, 2023, 8:12 AM

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red hound So, We have free trial for one of our product. in free trial, if the user chang...

Yep, that's how the portal is configured to work. You can't change that

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If you want the behaviour you describe then you'll need to build your own UI to handle that

red hound Aug 16, 2023, 8:15 AM

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and if we want to update the newly plan with the remaining trial period once the plan changed on customer portal, then how can we handle this via code?

#madhav3676