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[topaz meteor]

Hello! Stripe fees are typically taken at transaction time, not at Payout time. What type of connected accounts are you using?

[wise crane]

Express

I thought it would be at transaction time as well. But we can see where it says "fees: 0"

Should we be using a different type of connected account OR should we be doing some calculation on the back end at time of transaction?

[orchid cosmos]

@topaz meteor waiting for prompt reply

[topaz meteor]

If you're using Express accounts that means you should be using destination charges, which means the fees are the responsibility of the platform account and are taken out there. Where are you seeing the fees set to zero?

[wise crane]

If I go into the connected accounts (I have a few) then click on each individual transaction

[orchid cosmos]

@topaz meteor FYI - we are using paymentIntents
method of stripe

[orchid cosmos]

example : i am using connected account
so one of user paid 300 dollars

$9 is stripe fees

so it shows negative - $9 in my account & $300 to be transfer as payout to connected acccount of my end client

@topaz meteor what we are missing ?

it should be $291 to be payout to connected acccount of my end client

[topaz meteor]

You should see the fees if you look at the transactions on your platform account. You're looking at the payments made to the connected accounts after the transaction.

[orchid cosmos]

example : i am using connected account
so one of user paid 300 dollars

$9 is stripe fees

so it shows negative - $9 in my account & $300 to be transfer as payout to connected acccount of my end client

@topaz meteor what we are missing ?

it should be $291 to be payout to connected acccount of my end client

rigth ?

[topaz meteor]

How are you creating the Payout?

[wise crane]

So this that $300 on the payments recieved side -- see the $9 - but guess we're charging ourselves the 9 and sending the full 300 to our client

[wise crane]

So yeah, guess we need to do something different with the payout way

[topaz meteor]

It sounds like you're using the total amount for the Payout instead of the net after fees.

[wise crane]

AH! So we're just calling the wrong part of the API?

wrong attribute *

[topaz meteor]

I don't know. How are you creating the Payouts?

Or the Transfers?

Can you give me the ID of one of these payments so I can take a look?

[wise crane]

pm_1NdEcZLKTM2K3idy7evQW4g1

This is the ID for the above payment

[topaz meteor]

That's a Payment Method ID, which is the object that represents payment details. Can you give me the payment-related object ID? It would start with ch_, py_, or pi_.

[wise crane]

try this: ch_3NdEbqLKTM2K3idy1GZiAJMM

ah. might be this: pi_3NdEbqLKTM2K3idy1QXtBja9

[topaz meteor]

Ah, yes, that's it.

So you created that Payment Intent in this request: https://dashboard.stripe.com/logs/req_QTuXnwOB1pjvpI

You set transfer_data.destination to the connected account, but you didn't specify an amount in there: https://stripe.com/docs/api/payment_intents/create#create_payment_intent-transfer_data-amount

If you don't specify an amount the entire amount is transferred.

You should set an amount there that indicates the amount of the transaction you want to send to the connected account.

[wise crane]

So we would set it to "X%"

reading the api doc now

[topaz meteor]

You need to calculate the percentage on your end and provide the result of that calculation.

[wise crane]

Got it.

Ok. We'll give this a whirl and see if we can get it corrected.

Thanks a ton for the help!