Sinduri | Stripe Developers | Page 1

gilded pythonBOT Jul 31, 2023, 8:42 AM

#

iron nimbus Jul 31, 2023, 8:42 AM

#

Are you testing this?
https://stripe.com/docs/sources/multibanco#testing-the-redirect-and-payment

signal bison Jul 31, 2023, 8:45 AM

#

The transaction shown as succeeded in Stripe dashboard

#

let me check

#

No, we haven't tested with that specific email format

iron nimbus Jul 31, 2023, 8:54 AM

#

What was your test scenario then?

signal bison Jul 31, 2023, 8:55 AM

#

We just made a normal checkout with a valid email address

#

and the transaction is still marked as succeeded in the dashboard

iron nimbus Jul 31, 2023, 8:58 AM

#

It looks like that's a test mode email.

iron nimbus Jul 31, 2023, 8:58 AM

#

signal bison and the transaction is still marked as succeeded in the dashboard

so there is no issue in fact ?

signal bison Jul 31, 2023, 8:59 AM

#

No issue but confused why I received email confirming refund for the transaction

#

And it says the transaction could not be completed!!!

cunning edge Jul 31, 2023, 9:05 AM

#

Hi! I'm taking over this thread.

#

Can you share your account ID (acct_xxx)? It's at the top of this page: https://dashboard.stripe.com/settings/account

signal bison Jul 31, 2023, 9:06 AM

#

Okay

signal bison Jul 31, 2023, 9:28 AM

#

acct_1M9SqLEfLktTNAFx

cunning edge Jul 31, 2023, 9:36 AM

#

Thanks! Give me a few minutes to look into this.

#

Yes that's a bit odd. I recommend contacting Stripe support about this.
Make sure to include screenshots of the email, and the related PaymentIntent ID.

#Sinduri