medicostudy-account-support

[uneven birch]

@bleak elm :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

[nocturne ether]

Actually, sorry, this is probably a better link for your case:
https://support.stripe.com/contact/email

[bleak elm]

I'm trying to send this email but when I clicked on send email... nothing happened. Like no confirmation that the "email was sent"...did the email go through? @nocturne ether

[nocturne ether]

I'm not sure, that's not a form I'm familiar with and I don't know what its expected behavior is.

[bleak elm]

this' what's happening. Any interactive web page should atleast let the customer know if the email/query was sent or not.... this' non-responsive @nocturne ether

[bleak elm]

Does Stripe have a specific email for such complains?

[nocturne ether]

This forum is for us to help developers who are building Stripe integrations, we're not as familiar with the flows provided by our Support team. All I know is that email form is the best option for you as it sounds like you don't have a Stripe account.

[bleak elm]

No. I'm a customer of apps that use Stripe as their payment gateway

[nocturne ether]

Understood, which is why I'm directed you to our Support team, and to the page that doesn't require you to log into a Stripe account first.

[bleak elm]

I was able to send the email

There are articles on RBI, India guidelines & e-mandates. But how am I as a customer supposed to set up an emandate?

https://stripe.com/docs/india-recurring-payments

this article is for the devs right?

and which platform is stripe integrating with for e mandates?

[nocturne ether]

That is all for devs, it's not relevant to you as a customer

[bleak elm]

I guess this' what's affecting the payments on my card. Do I need to make my app/website service providers aware about this?

[nocturne ether]

I have no idea, did you not reach out to the site you're trying to use's support team first? They may have rules set up in their account that is blocking the transaction for their reason rather than it being us blocking the payment.

[bleak elm]

I did send the email

[bleak elm]

here

did you mean the service or stripe?

[nocturne ether]

That's to Stripe support, did you reach out to the Support team of the website you're trying to make a purchase on?

[bleak elm]

this' the reply that I received

All the articles are mainly for devs. And as far as I saw, mainly for India based devs.

I'm an Indian customer trying to pay for a US-based product.

Are there any articles based on
"Indian customer---US service"
that I could send to the devs of the services that can help me streamline my payment process?

@lyric glade @nocturne ether

[nocturne ether]

If you feel this is a concern with the integration of the site you're using, you should raise that to them. We won't have insight on what their integration is or isn't set up to do currently, so I don't think sending them documentation trying to tell them what is wrong is not a great approach. Their developers should understand their integration best, and be best suited to investigate whether it is a problem with their code or something else.