atulverma | Stripe Developers | Page 1

oblique leafBOT Jul 26, 2023, 11:54 AM

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pine fox Jul 26, 2023, 11:54 AM

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Hi there!

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Can you share the request ID (req_xxx)? You can find it here https://dashboard.stripe.com/test/logs

lime notch Jul 26, 2023, 11:57 AM

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Its only showing in events

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I ain't getting the failure response in logs

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I can provide the eventId though

pine fox Jul 26, 2023, 11:58 AM

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Where do you see the transaction_not_allowed error exactly?

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Yes event ID works.

lime notch Jul 26, 2023, 11:59 AM

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pine fox Where do you see the `transaction_not_allowed` error exactly?

In Events

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evt_1NY659IAZeU3VYVQz50HJiZl

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This is the event id

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Can you help me that why exactly is it happening?

pine fox Jul 26, 2023, 12:02 PM

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Yes, having a look.

lime notch Jul 26, 2023, 12:02 PM

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Sure thanks

pine fox Jul 26, 2023, 12:03 PM

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I am trying to test a subscription
This is a live mode charge. You shouldn't do test in live mode, as mentioned here
Do not use real card details. Testing in live mode using real payment method details is prohibited by the Stripe Services Agreement, which permits business use only. Use your test API keys and the card numbers below.
https://stripe.com/docs/testing

lime notch Jul 26, 2023, 12:04 PM

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I am trying to do the live payment only with live keys

pine fox Jul 26, 2023, 12:04 PM

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You are not allowed to test payments in live mode.

lime notch Jul 26, 2023, 12:04 PM

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I am not doing test payment

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I am doing a real payment

pine fox Jul 26, 2023, 12:05 PM

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But you are doing a real payment in order to test a subscription.

lime notch Jul 26, 2023, 12:05 PM

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When i said test i meant i want to make sure that the pipeline is running properly

pine fox Jul 26, 2023, 12:05 PM

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To get back to your original question, the error message is clear:

The bank returned the decline code transaction_not_allowed.
If that's not expected, you need to contact your bank to know why they declined that payment.

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When i said test i meant i want to make sure that the pipeline is running properly
I know, and what you are doing is against Stripe terms of serice.

lime notch Jul 26, 2023, 12:06 PM

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I am not doing a test payment here

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I am using live keys

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I am using a genuine product

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I am trying to create a live subscription to my product

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@pine fox Lets not diagress on this more.
Its a simple problem statement.

I am trying to do a debit card payment to start my subscription and it says card not supported because bank is not allowing that.

I tried it on multiple card vendors, its still not working

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Now why wouldn't it work for 3 major indian banks in a row

pine fox Jul 26, 2023, 12:11 PM

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I had a look at the event you shared, it's related to this charge: ch_1NY656IAZeU3VYVQATYIfUpg
On our end I can see Stripe contacted the bank for this charge, and the bank declined the payment. There's not much else I can say.

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Usually we recommend users to reach out to their bank to understand why it was declined.

lime notch Jul 26, 2023, 12:12 PM

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Okay.

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But it's happening with 3 banks now. Does all banks have similar problem

pine fox Jul 26, 2023, 12:15 PM

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You are trying to test your own integration by making live charges using different cards. It's possible that banks noticed this odd pattern, and declined the transaction because they think they are fraud. I don't know.

#atulverma