#wsteelix
dire bronze
Hi, are Bancontact and ideal included in the Subscription payment methods?
slate jackal
yes. they are able to subscribe with those
dire bronze
But the Subscription, what payment method it is currently on, before openning the Customer Portal?
slate jackal
iDeal or Bancontact (depends on the country NL or BE)
dire bronze
I see, then you want to swap it vice versa?
But the currency doesn't change, does it?
slate jackal
no the currency doesn’t change
i meant we don’t display iDeal or Bancontact as options in customer portal
so when they arrive to the portal, they can only see Card when they want to add a new payment method
dire bronze
Umm can you reproduce in Test mode and do you have an example Customer Portal Id?
slate jackal
please give me a bit of time to find those for you 🙏
hot daggerBOT
gleaming dirge
Hey, taking over here. Let me know if there's any follow-up Qs I can answer!
slate jackal
hi. here is an example live customer portal link: https://billing.stripe.com/p/session/live_YWNjdF8xSmswcGpMaVhackxoUllsLF9PRmFyOWZsU0FabjlVVXh4UEgwc3pXVFgwalZCWFpp0100g6aGOTS2
and id: "id": "bps_1NT5fnLiXZrLhRYlnWlf4HBV",
and a test one: https://billing.stripe.com/p/session/test_YWNjdF8xSmswcGpMaVhackxoUllsLF9PS2lEUnhUQkVQdjZNUUphMzF6NVVSNHF4NVBoOHdu0100swufOJC3
and id: "id": "bps_1NY2nCLiXZrLhRYlH4RkNGqN",
in test mode there's additional "SEPA direct debit" in the form. but i think that's the default behavior for test mode? 🤔
gleaming dirge
I just opened your test mode Portal, and I'm seeing those payment methods
Let's see in your dashboard what PaymentMethod activated
When you go here in your dashbaord:
https://dashboard.stripe.com/settings/billing/portal
what payment method are you seeing, in both test and live mode ?
in live mode, I'm seeing only card payment, which explains the behavior you are facing.
In test mode, you've enabled SEPA, same which explains why you are seeing SEPA in test mode customer portal.
Feel free to adjust the accepted payment methods in both mode according to your need
gleaming dirge
So add other payment methods in you dashboard/customer portal settings, if you want to.
slate jackal
i clicked on Manage, and from there i can see that Bancontact and iDeal are "ON" 🤔
but they don't seem to appear in the customer portal settings
gleaming dirge
you need to collect customer address too, I think.
slate jackal
do you mean from customer creation steps?
gleaming dirge
yes
And wait, from where (ip) you are opening the customer portal, iDeal is available for customers in Netherlands between
slate jackal
yeah from Finland currently
and i added also billing and shipping address info to a test customer. and I still can't see Bancontact
i can try to use a vpn to Belgium and test again. please give me a minute
yeah changed to Belgium and it seems to be the same 🤔
this is what i can see in the test portal
gleaming dirge
i can try to use a vpn to Belgium and test again. please give me a minute
Are yuo sure that you are using a belgium IP now ?
gleaming dirge
In the customer portal I'm not using the billing details being collected there.
gleaming dirge
do you mean from customer creation steps?
this step.
slate jackal
I added billing address to the customer itself
so this customer: https://dashboard.stripe.com/test/customers/cus_OKiBdmS3RqwYAT
gleaming dirge
in the customer portal, I'm seeing only card and sepa yet...
Ah wait, here are the supported PaymentMethods in customer portal:
https://stripe.com/docs/customer-management#supported-payment-methods
bancontact and iDeal are not supported.
slate jackal
ah alright. then we don't have any choices then 😅
btw, do you have any idea if for example:
- customer subscribe with iDeal
- customer goes to their iDeal and change their card
-> does that change in step (2) gets automatically reflected back to their payment method on Stripe? 🤔
gleaming dirge
-> does that change in step (2) gets automatically reflected back to their payment method on Stripe? 🤔
Sorry I'm not understanding this part, could you please clarify more ?
slate jackal
so when they initially subscribed with iDeal, we save a SEPA Direct Debit as default payment method for the customer, right?
but that supposed to link to their iDeal account that they used to subscribe (since we don't enable SEPA Direct Debit directly)
so my question was: in case the customer goes to their iDeal account, and change e.g the linked card or bank account, does that change on their iDeal account gets automatically reflected back to the Stripe payment method we have attached with the customer
so the story is:
- we have a customer who subscribed with iDeal
- they have been paying without issues for a few months
- but now they want to change their payment method
- so they went to our provided link to Stripe portal
- they clicked on "Add new payment method"
- they saw only Card as an option
- however, they only have a Maestro card (so no CVC), which isn't supported by Stripe
- so now they were asking how they can update their payment method in this case
gleaming dirge
we save a SEPA Direct Debit as default payment method for the customer, right?
Correct.
so my question was: in case the customer goes to their iDeal account, and change e.g the linked card or bank account, does that change on their iDeal account gets automatically reflected back to the Stripe payment method we have attached with the customer
I'm not sure of that honestly, as this depends on how iDeal are managing that behind. But for sure the customer can't update their iDeal payment method via the Stripe Customer Portal.
so now they were asking how they can update their payment method in this case
You can provide them a Checkout Session or a link to your website that collects their new iDeal payment method. Then you update the Subscription's payment method via the API.