bebourdain

[vague hare]

What is the issue you're facing? Can you share a Payment Intent ID (pi_xxx) as an example?

[prisma crescent]

Hey again River, how are you? We are not actually facing an issue that we know of at this time. Stripe Support wrote these two messages to us:

"SO note though that since acct_1NQvTSBSaPAUassD is a standard account, they would have to configure their Payment Imtent call creation from their end as this is something you as the platform does not have access to - unless you're using destination charges for them (which is something not really recommended for this type of account)."

"To achieve this, you would need to create a payment intent on behalf of the connect account where you set the payment_method type [2] of your choice and then confirm the payment intent using Stripe.js [3] and the payment element [4]. This will create a checkout session where the customer will have only the payment method option that was passed in the call."

[prisma crescent]

This one specifically confuses me, because we DO have access to their account using Direct Charges, so we are confused.

[vague hare]

Do you have the case ID with support?

[prisma crescent]

07180484

I believe that is it. There was a Card's Payment Method inside the case as well.

FYI, I am in another screen, I will be back and check this one every few minutes.

[vague hare]

Thanks for sharing the case ID

"To achieve this, you would need to create a payment intent on behalf of the connect account where you set the payment_method type [2] of your choice and then confirm the payment intent using Stripe.js [3] and the payment element [4]. This will create a checkout session where the customer will have only the payment method option that was passed in the call."
What the agent meant is that you may set payment_method_types in Setup Intent API or Payment Intent API to control the payment methods to be shown to the customer.

"SO note though that since acct_1NQvTSBSaPAUassD is a standard account, they would have to configure their Payment Imtent call creation from their end as this is something you as the platform does not have access to - unless you're using destination charges for them (which is something not really recommended for this type of account)."
There might be a confusion from the agent here, but payment_method_types can be set with Direct Charges (not necessarily with Destination Charges only)

From the case, it seems like you would like to disable the payment method on a specific connected account. It's possible through Payment Method Configuration API, but it's currently in beta: https://stripe.com/docs/connect/payment-method-configurations

You may follow up with the Support about the beta access