#rashmi.infinite

1 messages · Page 1 of 1 (latest)

civic lakeBOT
uneven elk
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Hi 👋 how can we help?

lucid cave
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I understand that at any point there should be 1 payout account associated to FBO

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Is it possible that payout bank/ card account can be deleted?

uneven elk
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Is this for your own Stripe account, or are you working with Stripe Connect?

lucid cave
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I am account.external_account.deleted webhook

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as of now i could see that when i update payout external account information, account.external_account.deleted is getting triggered

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Wanted to know if the enquired scenario is also a possibility

uneven elk
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Sorry, I don't think that answers what I asked. If you have a webhook endpoint listening for account.external_account.deleted Events, does that mean that you're working with Stripe Connect, and you're asking about managing External Accounts for your Connected Accounts?

lucid cave
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Yes I work with Stripe connect

uneven elk
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Gotcha. Are you creating and working with Custom Connected Accounts, or a different type of Connected Accounts?

lucid cave
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yes, wanted to know what are the trigger events for account.external_account.deleted webhook

uneven elk
lucid cave
uneven elk
lucid cave
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Give me a moment... let me check on it and get back

lucid cave
uneven elk
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Gotcha, in that case the owner of the Connected Account handles the management of the External Accounts, you as the Platform will not be able to act on those on their behalf.

lucid cave
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right. as the owner of the connected account i was able to change the external account, but i was not allowed to delete the external account

uneven elk
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Sorry, I don't think I understand what the outstanding question is, would you mind trying to rephrase it?

lucid cave
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sure

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I as owner of the connected account have a default external bank account, now i am changing the the external account to a debit card

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i could update the external account

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how can i delete the default external account?

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only delete

uneven elk
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Gotcha, that isn't something we're too familiar with in this forum, because that's not something that can be done via the API (which is our focus in this forum).

My belief is that it is not possible to only delete the External Account, as the Connected Account needs an External Account to receive Payouts. But I would recommend double checking with our Support team who I believe is more familiar with those type of account management questions than we are.
https://support.stripe.com/?contact=true

lucid cave
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what i am asking is this

image.png
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so you are saying we can only modify and cannot delete external account right

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Thanks for the clarification

uneven elk
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Yes, that is my understanding, but I would strongly recommend double checking with our Support team who should be more familiar with this topic.

civic lakeBOT
lucid cave
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Sure thanks for the help

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Is there any channel where in we can connect with support team directly?

uneven elk
lucid cave
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So is there no chat support like how we have it here for dev support?

uneven elk
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Support has a chat option, though I'm not sure it's always available. When you say "like how we have it here", are you saying you're a member of Stripe?

lucid cave
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by here i meant 'dev-help' through which we are communicating now