#thibauverberckmoesbillit
smoky steppe
Hi! Let me help you with this.
Could you please share an Event ID?
What's the "private feature"?
river parcel
Allowing to install the app for other accounts in testmode. (like deploying the app in test mode but it is not avaible for everyone) This works for prod, but got taken away for test use for stability reasons.
I have no event ID
the connected account was-> acct_1KuvxyBivbxPqzXZ
The main account ->
acct_1KRMQWDjzZu2973d
Invoice.finalized on these invoices were tests and webhooks we did not recieve:
in_1NSxvaBivbxPqzXZ01WOWQA5
in_1NSyl3BivbxPqzXZzhhxAiiN
So what we would need is.
Our connected webhook should catch the invoice.finalized event from any connected account
smoky steppe
Are you using Stripe Apps?
river parcel
yes
whe checked the network tab of the browser when opening the webhooks logs screen, we can see that we receive the following error
smoky steppe
whe checked the network tab of the browser when opening the webhooks logs screen...
For what call?
river parcel
opening the page this page
were you can see webhook logs
so to conclude in short we have 2 issues:
1 is we are not getting the webhooks
2 we tried to investigate but the log screen does not work
smoky steppe
Could you please share the URL of the log screen?
raven shoal
Hi! I'm taking over this thread. Give me a few minutes to catchup.
river parcel
Hi! no worries. Please let me know if you need anything from us.
raven shoal
I managed to reproduce the issue you described on your account. Looking into this...
river parcel
Thank you
raven shoal
Still looking into the dashboard error.
For the invoice.finalized event: evt_1NSyb3BivbxPqzXZ3yMV02gC
You can see it was sent to your server multiple times, but your server responded with an 401 error.
So to solve this you need to check your server logs and understand why your server is not returning a 200 response.
river parcel
hmm ok thank you, we will take a look for that
raven shoal
This is what your server returns:
river parcel
thank you
we probably found the issues thank you! Please let me know if you have a fix for the dashboard
raven shoal
Great! And I'm still looking into this, sorry for the delay.
vague cometBOT
livid oriole
are you logged into your Stripe user account for k***l@b***.be?
because if it's you getting the error, I think its' because you are a "support specialist" for that Stripe account and don't have access to the page so the Dashboard request fails(I think generally Developers/Owners are the only ones to be able to view that page)
not sure , but overall I would report dashboard bugs to https://support.stripe.com/?contact=true
actually no, might also be to do with the Stripe App beta you're talking about actually, yes. Basically you don't have the permission to be allowed to read the Event object, presumably the way your app is installed means it doesn't have that permission so the dashboard part here is just overall broken. I'd sugest following up with Support