#jclusso

1 messages · Page 1 of 1 (latest)

winter escarpBOT
void pasture
bright cosmos
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that's problematic lol. how do i know if we have money sitting waiting to be charged

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also, if auto_advance isn't set on an invoice, it defaults to true... right?

void pasture
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I think auto_advance default value depends on the collection method

bright cosmos
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collection_method is send_invoice

void pasture
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Yeah for send_invoice auto advance is false by default.
Thiking through alternatives 🤔

bright cosmos
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really?

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basically i'm trying ot make sure ACH payments on an invoice get applied automatically

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and when you make invoices in the dashboard, this is always the case

void pasture
bright cosmos
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but don't you automatically reconcile the funds if auto_advance is set to true?

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how do I tell if we're on invoicing plus?

void pasture
winter escarpBOT
bright cosmos
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it has always done it in the past for us on invoices created via the dashboard

bright cosmos
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so I just was reviewing an old invoice and the answer I was previously told here (#1126260379719323738 message) is incorrect. in the past we've had invoices that did not have auto_advance set to true (ex: in_1MFjdXF6KG2nMs1lLgDlmOt0) and as you can see from the events on src_1IEMrjF6KG2nMs1lpJCRaTdr, 5 seconds after the transaction the invoice was paid.

rugged oyster
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Hi 👋

I'm stepping in as @void pasture had to go. Are you saying you are not having your ACH CT invoices process?

bright cosmos
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what is CT?

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oh Credit Transfer

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yes, they don't process the payments anymore

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the ACH source just sits waiting as a chargable source

rugged oyster
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So the customer adds their account info that makes the source chargeable and you are expecting it to process automatically. Hmmmm

bright cosmos
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the invoice i put in my message at 12:13 PM, that happened

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and we noticed it recently stopped happening

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and I don't know why

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both invoices have collection_method of send_invoice and auto_advance false

rugged oyster
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The invoice has a number of interactions via the Dashboard

winter escarpBOT
proud viper
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Hello! I'm taking over and catching up...

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Okay, so in_1MFjdXF6KG2nMs1lLgDlmOt0 is an example of the Invoice being automatically paid as you expected, correct? Can you give me the ID of an Invoice where you expected the same behavior but the Invoice was not automatically paid?

bright cosmos
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in_1NJf4xF6KG2nMs1lwkTHKGNp

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or in_1Mp9zBF6KG2nMs1lqcwAbeC9

proud viper
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So that first Invoice, in_1MFjdXF6KG2nMs1lLgDlmOt0, was set to charge_automatically. The second one, in_1NJf4xF6KG2nMs1lwkTHKGNp, was set to send_invoice, so the different behavior there makes sense to me.

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Same for the third, in_1Mp9zBF6KG2nMs1lqcwAbeC9, it was set to send_invoice.

bright cosmos
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No it's not....

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"send_invoice"```
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I just checked all of them in my console and they are send_invoice

proud viper
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When that Invoice was created billing was set to charge_automatically.

bright cosmos
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ok, but how does that matter what it was at some point

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you can't change it after the invoice was paid....

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what i'm trying to figure out here is how do I create an invoice and have it automatically paid when the ACH is sent like it would. we previously created invoices via the API and finalized them in the dashboard (like in_1MFjdXF6KG2nMs1lLgDlmOt0) and had no issues

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now we create and finalize them via the API and I don't know what options are different

proud viper
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how do I create an invoice and have it automatically paid when the ACH is sent
Can you clarify what you mean here? I want to make sure I fully understand what you're trying to do.

bright cosmos
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we make invoices for customers and send them the invoice ourselves

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when they pay with ACH Credit Transfer

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I want the invoice to pay itself

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and not leave the ACH CT floating around with money in it

proud viper
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Gotcha. Let me consult with someone on my team who knows more about this subject than I do, hang on...

winter escarpBOT
simple brook
bright cosmos
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ok

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auto_advance is not enabled on any of the invoices that have been automatically paid

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and I'm trying to figure out why they worked in the past but don't now

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and the response was that they have billing set to charge_automatically

simple brook
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Can you share examples of Invoices that show the different behaviors you're describing?

bright cosmos
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in_1MFjdXF6KG2nMs1lLgDlmOt0 was paid automatically and auto_advance is false

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in_1NJf4xF6KG2nMs1lwkTHKGNp or in_1Mp9zBF6KG2nMs1lqcwAbeC9 were not and required manual payment

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i think the way to acheive what I want is to finalize with auto_advance to true. I'm guessing that is what the stripe dashboard does by default. i'm just confused because the invoices that were previously finalized via the stripe dashboard and are paid don't show auto_advance set to true unless it gets updated to false or something after payment.

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the confusing part to me is clearly auto advance was off during payment tho

simple brook
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Stepping through the request history for in_1MFjdXF6KG2nMs1lLgDlmOt0

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Will take some time, there is a lot going on here.

bright cosmos
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i guess it looks like auto_advance gets set to false after it's paid

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is that automatically done?

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because we didn't do that so just a bit confusing

simple brook
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I'm not certain offhand if auto_advance is set to false once an Invoice is paid, but I believe that could be happening as an Invoice is in a terminal state once it is paid and there are no more states for it to be advanced to.

bright cosmos
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ok that might explain this then

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i guess it seems i should finalize the invoice with auto_advance to resolve my issue

winter escarpBOT
simple brook