basilmajeed | Stripe Developers | Page 1

keen summitBOT Jul 10, 2023, 11:42 AM

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jovial geyser Jul 10, 2023, 11:43 AM

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Hi
Let's try understand the issue that the customer is facing first. Could you please share some Stripe Object id of the customer's Issuer? request Id/ PaymentIntent Id ...

lone pawn Jul 10, 2023, 11:47 AM

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sure, you may see this payment intent: pi_3NQoJPDuowMsFSZJ14HZqDJO

jovial geyser Jul 10, 2023, 11:49 AM

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This PaymentIntent is canceled after deleting the related Subscriprion sub_1NQoJPDuowMsFSZJvPPfrYsm via this request req_4HXsLqu6HQsg5M

lone pawn Jul 10, 2023, 11:50 AM

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yes I can see that ... it may just be our code that deletes the subscription if a customer abandons the checkout session.

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Their complaint was a bit vague and I am trying to recreate the issue on my dev environment but the problem is that the PaymentElement does not render the Link option on my local environment

jovial geyser Jul 10, 2023, 11:52 AM

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lone pawn yes I can see that ... it may just be our code that deletes the subscription if ...

yes, it was you Php code which triggered that delete request

lone pawn Jul 10, 2023, 11:53 AM

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I have a strong suspicion that they only fill out the Link fields and not the actual card fields which is why our custom checkout dialog does not let them proceed. I'll share a screen shot of our custom checkout dialog

jovial geyser Jul 10, 2023, 11:54 AM

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Yes, can you share a screenshot for the issue ?

lone pawn Jul 10, 2023, 11:54 AM

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jovial geyser Jul 10, 2023, 11:55 AM

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and what is the issue they are facing with that screen ?

lone pawn Jul 10, 2023, 11:55 AM

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This was their message:
"I complete all the payment details and when i press continue it take me back the field call name of card holder"

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so basically, I am trying to see if the Link fields are causing the issue with our code but I am unable to have it show up using my Stripe test account (in my dev environment)

keen summitBOT Jul 10, 2023, 11:56 AM

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late coyote Jul 10, 2023, 12:06 PM

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Can you share an example pi_xxx ID from one of your tests?

lone pawn Jul 10, 2023, 12:08 PM

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sure, pi_3NSGrMKHqIuz5QBf0TqKq2bY

late coyote Jul 10, 2023, 12:09 PM

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Having a look

lone pawn Jul 10, 2023, 12:09 PM

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^here also, I did not go through with the payment and instead just closed the dialog without entering any details

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and in this case, the PaymentElement did not render the option to pay via Link

late coyote Jul 10, 2023, 12:10 PM

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You don't have Link enabled here (https://dashboard.stripe.com/settings/billing/invoice), so it won't show for Subscription payments

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

lone pawn Jul 10, 2023, 12:11 PM

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ah ok ... I feel dumb 😅

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thanks a lot!

late coyote Jul 10, 2023, 12:12 PM

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Those are the settings that control which PMs are offered for Subscription payments, not here (https://dashboard.stripe.com/test/settings/payment_methods)

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

late coyote Jul 10, 2023, 12:12 PM

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lone pawn ah ok ... I feel dumb 😅

Don't! It's pretty confusing tbh

#basilmajeed