.shimri | Stripe Developers | Page 1

velvet spindleBOT Jul 10, 2023, 9:50 AM

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fathom yarrow Jul 10, 2023, 9:50 AM

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Hi there!

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How do users "upgrade to another tier"? Are you using the Subscription update endpoint?

lethal kindle Jul 10, 2023, 9:50 AM

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yes

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but im listening to invoice.payment_failed webhook

fathom yarrow Jul 10, 2023, 9:52 AM

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You could do a pending update, to only update the susbcription if the payment succeeds: https://stripe.com/docs/billing/subscriptions/pending-updates

lethal kindle Jul 10, 2023, 9:52 AM

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right now if the user experiences a payment failed issue im switching his status to 'payment-failed-

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sorry, im using the Deep Link option

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do i have the same abilities like what you sent to me?

fathom yarrow Jul 10, 2023, 9:56 AM

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So you are not using the Subscription update endpoint. Instead you are using the customer portal?

lethal kindle Jul 10, 2023, 9:56 AM

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https://stripe.com/docs/customer-management/portal-deep-links

Deep links in the customer portal

Design streamlined customer flows with the customer portal API.

fathom yarrow Jul 10, 2023, 9:57 AM

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Can you share a Subscription ID (sub_xxx) where a payment failed?

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Yes that's the customer portal.

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And also can you clarify what you mean by "how should i check if that user already paid for another subscriprion"?

lethal kindle Jul 10, 2023, 9:59 AM

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i thought it would create a new sub for an update

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but now i understand that it will update the existing subscription

fathom yarrow Jul 10, 2023, 10:00 AM

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but now i understand that it will update the existing subscription
That's correct

lethal kindle Jul 10, 2023, 10:00 AM

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the user doesnt have a sub id

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becase he cancelled his sub

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this is the customer id: cus_OEjAwdh35aWeUD

lethal kindle Jul 10, 2023, 10:07 AM

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fathom yarrow You could do a pending update, to only update the susbcription if the payment su...

can i achieve 'pending update' via customer portal?

fathom yarrow Jul 10, 2023, 10:09 AM

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I don't think so.

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So can you clarify what is the issue exactly? A user upgraded their subscription with the customer portal, but their payment failed?

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And you don't have the subscription ID?

lethal kindle Jul 10, 2023, 10:12 AM

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A user has successfully subscribed to tier 1, after some time he decides to upgrade his tier to tier 2. But the payment failed.

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but his previous subscription is still ok.

fathom yarrow Jul 10, 2023, 10:14 AM

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I need more information to be able to help. Can you share the subscription ID, or failed payment ID?

lethal kindle Jul 10, 2023, 10:14 AM

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in this case invoice.payment_failed webhook is fired

fathom yarrow Jul 10, 2023, 10:14 AM

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And I still don't understand what you mean by "but his previous subscription is still ok".

lethal kindle Jul 10, 2023, 10:15 AM

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sub id: sub_1NSGEtLvRCh3IIiBYvzlOrTo

lethal kindle Jul 10, 2023, 10:21 AM

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fathom yarrow And I still don't understand what you mean by "but his previous subscription is ...

I apologize, the user is trying to upgrade his subscription, but when the user enters an invalid credit card, the invoice.payment_failed webhook fires, and I am preventing the user from using my app. Despite having a valid subscription.

How to create a new invoice only after Stripe successfully charges the user for preventing false alarms (invoice.payment_failed webhook)?

molten zephyr Jul 10, 2023, 10:27 AM

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Hey! Taking over for my colleague. Let me catch up.

molten zephyr Jul 10, 2023, 10:54 AM

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How to create a new invoice only after Stripe successfully charges the user for preventing false alarms (invoice.payment_failed webhook)?
Nope you can't avoid this.

lethal kindle Jul 10, 2023, 11:01 AM

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:\

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what do you suggest to do?

molten zephyr Jul 10, 2023, 11:03 AM

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What you mean by false alarm first ? can you share an event that is considered as a "false alarm" ?

lethal kindle Jul 10, 2023, 11:11 AM

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if user already has a valid subscription and failed to upgrade his subscription Stripe will fire the invoice.payment_failed webhook despite his validate subscription

molten zephyr Jul 10, 2023, 11:19 AM

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But there were a failure when upgrading the Subscription. That's why the invoice.payment_failed was triggered

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So it isn't a false alarm

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In your integration, you need to keep your customer using your services until the end of the current period and don't consider that the Subscription is no more active.

#.shimri