Smita Kumbhar

[brave pier]

Hi 👋 3DS doesn't trigger customer emails

What are you trying to test?

[little flower]

hi

but i enabled Send a Stripe-hosted link for customers to confirm their payments when required.

[brave pier]

Oh, this is about email functionality regarding Invoices that require authentication to complete their payment?

[little flower]

means suppose customer add a card which requires 3D authentication then i want email to that customer

yes

[little flower]

yes

[brave pier]

Ah, most email functionality is suppressed when you're working in testmode. We aren't too familiar with it as we primarily focus on helping with our API and SDKs in this forum, but I've heard some emails are still sent in testmode if the email address of the Customer exactly matches the email address of the owner of the Stripe account.

[little flower]

email address of customer and email of owner of stripe owner account is different in my case

is there other setting for emails?

[brave pier]

I'm not sure what you're trying to ask. There isn't another way to test the emails you're referring to, as far as I'm aware, if that's what you're asking.

[little flower]

means if a card requires 3D authentication then email need to trigeer on customers email id. Because I am applying charge on that card in php back end. and now testing in test mode

[brave pier]

The only way I know of where you might be able to test that, is using the same email address for the Customer as the owner of the Stripe account, but even that I'm not sure will work for these type of emails.

[little flower]

okay i will check with same email once.

Thank you so much for your valuable reply.

[brave pier]

Any time!