Jeyamari | Stripe Developers | Page 1

swift haloBOT Jul 7, 2023, 7:33 AM

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flint plover Jul 7, 2023, 7:35 AM

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Can you share the errored request id? req_xxx

last marten Jul 7, 2023, 7:36 AM

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flint plover Can you share the errored request id? req_xxx

req_i6SyYj0RGe0x87

flint plover Jul 7, 2023, 7:41 AM

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Hmm can't seem to be able to load that Id

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Can you double check the value?

humble shadow Jul 7, 2023, 7:42 AM

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i'll try another payment and share a fresh request_id now. Please hold.

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req_hyqjx1mgzn1yNB

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Attached a screen recording of the failure here

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flint plover Jul 7, 2023, 7:51 AM

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Hey can you give me the Payment Intent Id? pi_xxx

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nvm here it is pi_2NR9Jow0Fchmbo4g0L5coGES

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Can you clarify which Doc and flow you are following?

humble shadow Jul 7, 2023, 7:57 AM

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sure. Just a min

flint plover Jul 7, 2023, 7:57 AM

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If you can share that URL and how to navigate to that screen, we can look closer

swift haloBOT Jul 7, 2023, 8:00 AM

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humble shadow Jul 7, 2023, 8:03 AM

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https://stripe.com/docs/payments/ach-debit

ACH guide

Learn how US-based businesses can accept payments with ACH Direct Debit.

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https://stripe.com/docs/financial-connections/ach-direct-debit-payments

Collect a bank account to optimize ACH Direct Debit payments with a...

Learn how to collect a customer’s bank account for ACH Direct Debit payments, and use account data such as balances to optimize your payments integration.

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We use financial connections to receive ACH payments.

tight tendon Jul 7, 2023, 8:06 AM

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the problem is probably that you are not passing stripeAccount on the frontend

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since you created that PaymentIntent on a connected account, you need to make sure to correctly pass stripeAccount when initialising stripe.js on the frontend page that confirms it

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https://stripe.com/docs/connect/authentication#adding-the-connected-account-id-to-a-client-side-application

humble shadow Jul 7, 2023, 8:07 AM

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We create a paymentintent for the customer
Load the Stripe JS (collectBankAccountForPayment) using the payment intent client secret
customer will complete the payment and we te the payment intent id
We retrieve the intent and save the payment information

humble shadow Jul 7, 2023, 8:08 AM

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tight tendon the problem is probably that you are not passing `stripeAccount` on the frontend

But, we have this implemented for all our customers and we don't face any issues with other customers.

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Is this anything specific to the particular account?

tight tendon Jul 7, 2023, 8:10 AM

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not that I know of

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my guess is you do not use Connect properly on the frontend and you are using the API key of the account perhaps instead of the stripeAccount header?

humble shadow Jul 7, 2023, 8:14 AM

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That shouldn't be the case as we have the integration for a long time now. We use intent confirmations for card and other paymenet methods as well. The ACH pm was recently moved over financial connections, even then we are receiving successfull payments through this. This is the only case we face issue in.

tight tendon Jul 7, 2023, 8:15 AM

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add logging to your code and print the exact clientSecret you use on the frontend and share it here

humble shadow Jul 7, 2023, 8:26 AM

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this is happening in production. So we wont be able to add logger. However i tried a new payment and took the client secret from our server response which be used to load the JS.

The Client secret, intent and request Id are

pi_2NR9y8w0Fchmbo4g1fEFhgvr_secret_uPwCYToYHwJi8qMwsoNZVfTVz

pi_2NR9y8w0Fchmbo4g1fEFhgvr

req_cA4MN8zAUxvZOc - error request

tight tendon Jul 7, 2023, 8:29 AM

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yeah it's what I said already

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"my guess is you do not use Connect properly on the frontend and you are using the API key of the account perhaps instead of the stripeAccount header?"

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in your frontend, you are using a publishable key(pk_live_xxx) that you obtained from the connected account when you connected over OAuth, which is a deprecated way of authenticating in Connect

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it will work if you use the pk_live_xxx of your platform(Zoho) account, and pass stripeAccount set to the ID of the connected account in question. https://stripe.com/docs/connect/authentication#adding-the-connected-account-id-to-a-client-side-application

humble shadow Jul 7, 2023, 8:32 AM

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Will check this with client team and get back. Thanks for your assistance.

tight tendon Jul 7, 2023, 8:33 AM

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it's because the client_secret value is scoped to the platform that creates the PaymentIntent

#Jeyamari