Harry (Wharton) | Stripe Developers | Page 1

flat frigateBOT Jul 6, 2023, 8:45 PM

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hasty mango Jul 6, 2023, 8:48 PM

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HI 👋

I don't think we have any settings/config that is impacting the speed of loading the payment screen. That being said this is a new product for use and we will be making improvements as we go.

Which screen in particular are you referring to?

signal rover Jul 6, 2023, 8:49 PM

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hasty mango HI 👋 I don't think we have any settings/config that is impacting the speed of...

so basically I built this app, created a striple connect platform account, and users can sign up and use tap to pay under our platform. I am referring to when we click on a button to call the Stripe API, the initial iPhone screen that prompts you to tap the card on the phone

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When I use tap to pay on square it takes less than 1 second to load, so I know it's not my phone or my network

hasty mango Jul 6, 2023, 8:55 PM

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I'm less familiar with iOS than I am with Android but I'm guessing you are simply following all the code snippets we show here:
https://stripe.com/docs/terminal/payments/connect-reader

signal rover Jul 6, 2023, 8:56 PM

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yes I believe so

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can we get an expert on this? it's seriously affecting the user experience

hasty mango Jul 6, 2023, 9:01 PM

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I don't think there is anything we can change about this currently

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This would likely be due to the design of the iOS terminal SDK

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I can raise it as a bug though

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Do you have any example Payment Intent IDs you can share? Ones that were processed using the Tap to Pay screen?

hasty mango Jul 6, 2023, 9:44 PM

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It seems you've dropped off but one useful approach would be to create logs at different points in the app to identify which function calls were taking the longest time to execute. That would at least give you an idea of exactly where the delay is coming from.

signal rover Jul 6, 2023, 10:27 PM

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pm_1NQyOK2YEKcq3Aaf4tQqb7xq

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payment id sample

hasty mango Jul 6, 2023, 10:28 PM

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That's a payment method, Payment Intents will start with a pi_

signal rover Jul 6, 2023, 10:28 PM

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pi_3NQyO82YEKcq3Aaf0OOLn0iZ

hasty mango Jul 6, 2023, 10:29 PM

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Okay thanks, I will include these details when filing the bug report

signal rover Jul 6, 2023, 10:30 PM

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yea it's a VERY big difference with square in terms of user experience

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which I think if Stripe wants to push Tap to Pay it's important

hasty mango Jul 6, 2023, 10:33 PM

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And do you have the example Swift code where you present the screen?

signal rover Jul 6, 2023, 10:36 PM

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yes let me ping my developer

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likely ping you tomorrow

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also another question - the Tap to Pay feature for both iphone and android are only available in their native languages right?

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not available in cross-platform languages?

hasty mango Jul 6, 2023, 10:39 PM

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Are you referring to localization of text? Or programming languages?

signal rover Jul 6, 2023, 10:39 PM

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programming language

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we ended up having to build the entire app in Swift UI because Tap to pay was only available in Swift for iPhones, but wondering if that changed since

hasty mango Jul 6, 2023, 10:40 PM

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Objective-C /Swift for iOS and Java/Kotlin for Android are the only SDKs we support AFAIK

signal rover Jul 6, 2023, 10:41 PM

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so there's no one language that can work on both

#Harry (Wharton)