#nadia_0

1 messages · Page 1 of 1 (latest)

azure cypressBOT
serene hornet
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Hi 👋 what do you mean when you say they can't add a Payment Method? Is your code encountering an error when trying to do so? If so, can you share the ID of the request that returned that error?

echo nymph
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the client used this website :

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...

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i removed the identification part

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to update his customer info

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she added her professional card
entered the verification code sent by the bank

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& had an error as you can see on the customer event logs

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she also tried in app to add her pm, same problem

serene hornet
echo nymph
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the customer enter it's email address

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receives a code by mail & can add his pm / update his info

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i hide the end of the link on purpose

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thanks for your understanding

azure cypressBOT
serene hornet
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Sorry, that still doesn't make sense. Your flow for accepting payment method details from your customers to create Payment Methods will not be hosted on a Stripe domain. That is our domain where we host our own material.

echo nymph
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forget about the link
even on the app the client cant add her pm

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(btw the support showed me the link hack & it works)

serene hornet
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What is the ID of the failing request from your flow? What is the error message that it is returning when it can't add a Payment Method?

echo nymph
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here are the event i received :

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and so on...,

serene hornet
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The first two seemed to have require the user to complete a 3DS challenge, but I'm not seeing that challenge was triggered and completed.

echo nymph
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she entered the verification code sent by text

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but it failed

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copy / past the code

serene hornet
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Oh, we aren't involved in the actual challenge flow, we only provide the modal to display it. The customer's bank controls the actual challenge logic that is displayed, so if they entered the provided code but and the authentication rejected it saying the code is incorrect, then I believe that is something they'll need to speak with their bank about.

echo nymph
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thanks for your response

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so i should tell the customer to see with her bank right ?

serene hornet
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Correct

echo nymph
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noted i'll notify the customer support team

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thanks for your help

serene hornet
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Any time!