0456954006 | Stripe Developers | Page 1

agile oysterBOT Jul 5, 2023, 10:17 AM

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open frigate Jul 5, 2023, 10:17 AM

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👋 how may I help?

merry quest Jul 5, 2023, 10:19 AM

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hi

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it's really strange for our saving card functions

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it did work. but after 6-12 hours, the customer needs to reinput card information again. do you know how to fix? Thanks

open frigate Jul 5, 2023, 10:21 AM

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would you mind sharing a request ID?

merry quest Jul 5, 2023, 10:27 AM

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let me find one

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req_eQf288z3uAOD51

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sorry, there is no request ID failed related to 'save card for future use' api.

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as after 6-12 hours ,their saved card information is missing. so they have reinput once the card inforamtion, thus there is no failed interaction log with backedn

worthy rover Jul 5, 2023, 10:34 AM

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Missing from where exactly?

merry quest Jul 5, 2023, 10:34 AM

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from the front customer checkout part

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in the mobile app

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when they check out, they can't see their previous saved card information. but stripe doesn't provide any log related to this

worthy rover Jul 5, 2023, 10:36 AM

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The Customer object from the example payment you shared, I can see the attached PM: https://dashboard.stripe.com/customers/cus_OBmcCfnDPfIWlZ

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

worthy rover Jul 5, 2023, 10:36 AM

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merry quest when they check out, they can't see their previous saved card information. but s...

How are they 'checking out'? A custom flow? How are you listing their saved cards?

merry quest Jul 5, 2023, 10:37 AM

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can i share our mobile app for your reference

worthy rover Jul 5, 2023, 10:39 AM

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I'm only really interested in the code you use to list the saved cards. Are you using the Payment Sheet?

merry quest Jul 5, 2023, 10:47 AM

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no

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let me capture screen for you

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it will popup error message like this

worthy rover Jul 5, 2023, 10:51 AM

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That's not really any help unfortunately. Can you find the request that triggered that error? https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

merry quest Jul 5, 2023, 10:54 AM

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req_p1ibbcTeND3w0y

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is there a issue with time-out for saved card information

worthy rover Jul 5, 2023, 10:58 AM

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Did you read the error message from that request?

merry quest Jul 5, 2023, 11:00 AM

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yeah

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there is no request id related to the error i'm having

worthy rover Jul 5, 2023, 11:02 AM

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Then you need to help me understand the issue better. Can you share the code that throws that error?

merry quest Jul 5, 2023, 11:04 AM

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yeah

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uni.requestPayment({
"provider": "stripe",
"orderInfo": {
"customer": res.customer,
"ephemeralKey": res.ephemeralkey,
"merchantName": "LV Fresh",
"paymentIntent": stripePayParams,
"publishKey": stripeKey,
})

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this one

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and this is the code to initalise payemnt when i use saved cards to make payment

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thus leading the error

worthy rover Jul 5, 2023, 11:19 AM

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That's not native Stripe SDK code. Where is that from?

merry quest Jul 5, 2023, 11:25 AM

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this is the custom code we use to intergrate uni-app framework

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customer：cus_OC3jl1LYucU81W
ephemeralKey：ek_live_YWNjdF8xTjVuek5GV3MyTGc2WUQ0LHJUT1VsNkxyczlkdVpRT3dxakpZRFZPanA3dnFQdjI_00QHVqK6LA
paymentIntent：pi_3NQTpYFWs2Lg6YD42eLmhY1p_secret_bVq2EzY5mhfZWmc25voB3hZpJ
publishKey：pk_live_51N5nzNFWs2Lg6YD4kMeOAYwrRgMc8aX88Zxhvywy03uX9UPC6m8CRbfuQA2nXmd9WG4iOe1cOSNUaj7kE5nYU5ep00Mi1DKiqA

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and this is the value we use

worthy rover Jul 5, 2023, 11:28 AM

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Ok, but what Stripe SDK/API does requestPayment call?

#0456954006