#programming_cat
viscid fern
Hi there!
If the customer downgrade their subscription, then it means they originally paid too much. So what exactly do you want the user to pay?
On the other hand, if the customer upgrade their subscription, then they need to pay the difference.
manic otter
If the customer downgrade their subscription, then it means they originally paid too much. So what exactly do you want the user to pay?
I want them to pay the full price of the new plan they are selecting.
manic otter
On the other hand, if the customer upgrade their subscription, then they need to...
I have disabled this by disabling proration
@viscid fern ^^
viscid fern
Got it. Can you share a subscription ID (sub_xxx) where you did a downgrade?
manic otter
I'm testing it out using test mode.
viscid fern
Yes, can you share a test mode subscription ID?
narrow mirageBOT
manic otter
Hi. Any update?
I see that adding billing_cycle_anchor='now' causes the expected behaviour. but not sure why is that?
rugged kayak
Hi! I'm taking over from my colleague. Please, give me a moment to catch up.
There's many parameters that go into updating a Subscription.
Do you want the new plan to start immediately? What happens with the unused time on the old plan?
e.g. they paid for $10 plan starting on 1st of June, and on 15th they downgraded to $5 plan. Will you refund them the $10? Will the next billing date be 15th of July?
manic otter
so with each plan, users get a certain minutes of download of an asset. We are assuming if users are trying to change their plan, they have used up all their downloads. So the plan should take effect immediately.
rugged kayak
What if they didn't? The customers might get confused why you took away their unused credits.
In any case, you will need to use billing_cycle_anchor='now' to reset the billing date to today.
manic otter
What if they didn't? The customers might get confused why you took away their un...
we have certain measures like checking if users have used up their downloads or not. Asking for confirmation, etc.
manic otter
In any case, you will need to use `billing_cycle_anchor='now'` to reset the bill...
ah got it. Can you provide me the reason as to why not providing this argument will result in no charges?
rugged kayak
Because the question here is when will the customer be billed for the upgrade. If the billing_cycle_anchor remains the same, and proration_behavior='none' the customer will just pay the new amount from next month. If proration_behavior='always_invoice' - bills immediately for proration, and then bills the new amount next month. However, if you reset billing_cycle_anchor it starts the next billing period immediately, so the next charge arrives now.
manic otter
ah, got it. Thank you so much!
rugged kayak
Happy to help!