sparx_designs

[dawn trellis]

Should also add that I asked the user to disable their browser extensions, but they said they saw the same error. Also, it appears to work properly on Edge.

[scenic terrace]

👋 Do you have a link where I can try to reproduce on my end?

[dawn trellis]

Unfortunately the specific link they used was a private dashboard, although I can give you a link to a public page which would contain the same component that uses Stripe. https://vgen.co/Rirumato

[spring spade]

Hi there 👋 taking over, as my colleague needs to step away

~~Is this only happening with this account? Or are you getting multiple reports of this? ~~

Is it blocking the webpage from working?

Edited the above, as I noticed you answered those questions already.

[dawn trellis]

Hi, it is blocking the webpage from working unfortunately. Next.js errors out completely at the "TypeError" at the bottom.

[spring spade]

Is there any way for you to give us access to that page (or a similar page) where the issue is reproduced? It's quite hard to debug without access

The link you gave doesn't show a reproduction of the behavior, though I'm not sure if I should be clicking some specific link/button on that page

[dawn trellis]

Unfortunately I can't get you access to the specific page, but like I said, the link I sent contains the same component (it's a popup which is hidden for you, but it still exists on the page so the stripe script would be loaded)

[dawn trellis]

I can't reproduce it myself on any page, and no, there's no button to click.

I was just wondering if anyone had any ideas about what the issue could be.

[spring spade]

Got it. I've sort of exhausted my means of getting visibility into this issue, so I would recommend finding out how to reproduce this issue in a way that can be more visible to us (either by creating a test page that shows the behavior or unlocking a specific page in the production site to allow us in) so we can help you.

If you go this route, don't post credentials or anything sensitive in this chat, but start a new thread in the main channel and ask the Stripe admin that's working with you if you can DM them the credentials.