#Bustafa
pastel osprey
we have to close threads to keep things manageable, sorry.
Are there any more simplier solutions then custom avaliable for US?
not sure I follow the question but Custom is one of the most complicated things you can do in Stripe and is highly advanced. Usually you'd use Express accounts or Standard. The country doesn't really come into it I believe, all the same countries are supported on Express.
hey @fading yoke are you there?
fading yoke
Yes I'm
pastel osprey
your last two threads have ended the same way, you ask a question and disappear
pastel osprey
we will close it, sorry, that's how it works
fading yoke
I have a job. I'm working not looking to discord 24|7
it's bad idea to close chats this fast
pastel osprey
yep but this is real time help
you can write a support ticket to https://support.stripe.com/?contact=true if you don't need a real-time back-and-forth
I can help you right now
so what's your current question/blocker?
fading yoke
oh, no. Thanks for link, but no way. I was there and email and facebook. It was a long and winding road to this channel. And looks like only here some answers are helpful )))
Good. Let's skip it. Are you here now? can we discuss my question?
so what's your current question/blocker? - To be clear no blockers
Client was struggling with standart flow
And we demonstrated a custom with prefill from DB
The question is could it be more simplier when we talk about US acc
pastel osprey
simpler in which way?
fading yoke
do you have a sound option here?
pastel osprey
if you do have all the user's information yourself and want to whitelabel things for them, you can use Custom accounts and pass the information directly to the API yes
fading yoke
It will be better if I show you the pain points
pastel osprey
nope that is not an option
pastel osprey
maybe ask your account manager or look into paid support if you think that would be useful https://stripe.com/support-plans
pastel osprey
stay tuned
we'll close the thread in about 30 minutes
but happy to help right now if I can clarify anything
fading yoke
dude you didn't help me yet but you talk about closing every minute. If you don't like me - let's skip it to another operator
I didnt even start
Let me know your decision. For I not waste time again discribing long story with eventually closing thread
It's quite painful
deal?
hello
pastel osprey
happy to help, what's the question?
fading yoke
Man I need you to be here
Question is not one string
we spent a month for this or even more
Are you ready to see screeens and listen?
If so let's go
pastel osprey
of course, go for it
pastel osprey
do try to keep it scoped to specific technical questions
fading yoke
exectly
but can't skip business part
so these are the pain points of our customers
the research have shown that only 5% of connected accs (potential)
finish this flow so that we try to switch to custom
And there is what we have
will be screens to
It s not an end
you don't need to type for now
ok?
Its not the end of question
pastel osprey
note that you can use https://stripe.com/docs/api/accounts/create#create_account-business_profile-product_description to prefill the description and URL from your second screenshot, which is something platforms commonly do since it is common feedback that not all users know what to put there, so it makes sense to provide it for the user
ok, sorry, I'll let you finish
lean hamletBOT
fading yoke
yes. we already use it in flow I suppose
let me show you
its just an example of creating I hope that one you metioned above
but after this we still need to use a link which redirect to Stripe and show some forms
without it it is no chanse to finish setup on Stripe
pastel osprey
can I interject?
pastel osprey
if using Custom, using the AccountLink is somewhat optional, if you have all the information you can build your own forms and directly submit information to the /v1/accounts API and you never need to redirect to the Stripe-hosted page. It's advanced, but possible. Not sure if you're aware of that
pastel osprey
see https://stripe.com/docs/connect/identity-verification-api , you look at the requirements hash on the Account object and see what fields we require to verify the account, and then you can supply values to those fields in Update Account API calls.
now in most cases we would recommend using AccountLinks and letting us handle this, depends on your dev resources and appetite for building custom onboarding logic
fading yoke
Ok, but one of requirement is - customers to be able to see and change prefiled data before sent to Stripe
should we use Link in this case or still can manage without?
How to add a gut here?
I need my dev to be here
It will be more helpful
If I give you his nickname
Could you add him?
pastel osprey
to be clear, this is free suport for specific technical questions, I don't want to give you the expectation that we're going to do a three-way session with you, that's not fair on anyone.
I can't add people, they can join the same way you did (discord.gg/stripe)
going back to your question, well you could do either I think. You can show them the details of their onboarding in your own custom pages, and then only call our API when the confirm
or you could prefill tihngs, then redirect to the AccountLink to collect anything else left over
fading yoke
yes I dont mean a session I want you add him to the thread
our Stripe plan is not free to be honest
MaDHaD#2254
pastel osprey
again, I can't add them, you can send them to the link to this thread I think
pastel osprey
copy the URL in your browser and send it to them.
fading yoke
Im not from browser
its an App
apple silicon
could you please just give that link to me
like copy and past it here
pastel osprey
MaDHaD#2254
if you have paid support you can contact support, but Discord is not part of any offering, it's free scaled technical support
I know....
fading yoke
I think good idea is to make or improve something than pay
pastel osprey
thanks for the feedback
fading yoke
ePlane is a huge client and I don't see your plans something free
so all subscription and commisions are now paid
pastel osprey
Discord is public and anonymous, it's not account-level support and I don't know who you are
anyway let's just focus on the technical question
so what can I answer to you or your dev?
fading yoke
look, I'm tired to speak the support ways. If you are loyal to your company and will help you could increase profits dramatically. Its airpart business. Just one part could worth 10k or more.. but the thing is users not want to deal with painful Stripe onboarding and leave - that's why we are here.. I already have task to research alternatives to Stripe by the way. But I still trying to give you (sTripe ) a chanse. Your support options and plans and related question is yours not mine. Please skip that, ok&
the thing is. Client has Cyprus acc and now switched to US one
are there any diffferences for onboarding ways?
Could it make customers to onboard easier?
pastel osprey
the requirements for what information is required to verify the account differ by country , see https://stripe.com/docs/connect/required-verification-information which has some UI to explore what's required in different configurations.
pastel osprey
Could it make customers to onboard easier?
I think as I said above, the options are mainly that you redirect to our hosted pages like AccountLinks to collect information , with some level of pre-filling, or you have the option of whitelabelling the entire experience in your own sites and apps if that would lead to a better experience for you and you have the resources for it.
fading yoke
does it mean we need to clearify the country and make all on our side if use link above?
For US acc I didn't mean customers (connected acs. I mean the Client, Acc one Stripe )
look
This is our new Stripe Acc US opened
I opened Admin panel couse I have admin access. So we already your clients as I have told
pastel osprey
I see
pastel osprey
does it mean we need to clearify the country and make all on our side if use lin...
I don't completely understand this question, I'm sorry.
fading yoke
and this is our second acc Cyprus one
see
this is a second acc as you can see it is an active now
That is also acc which is integrated to eplane.com with that huge painful flow I've shown before
pastel osprey
makes sense. I'm just going to delete the screenshot as there's no need for end-customer's email addresses to be on this public server, but I saw it/understood it
fading yoke
The thing is - we try to implement Custom not on this (current) but on new US
Are there any differents in implementation ?
pastel osprey
I wouldn't think there's any difference no. The way Connect works if you have a platform account, and that platform account can create 'connected accounts' which are things like service providers or associated sub-merchants. The platform helps the user of that account onboard(with Standard/Express accounts it redirects them to our hosted onboarding pages like AccountLinks, in Custom you can do that or you can whitelabel it in the API directly). The location of the platform (Cyprus or US) does not change the fundamentals of how the integration works. Not sure if that was the question.
fading yoke
I have an upcoming meeting with cheif analyst in my good
I couldn't skip it
what an option for not to close thread?
Or what is time after which it is closing authomatically?
could you prolong it or not?
your answers are good. I want to continue here
but need to go for a while
may be less then 30 min
in 2 minutes
any ideas?
if I just type "1" after every 10 min will thread close or not?
pastel osprey
I'm really sorry but there's no option. It's the same for everyone.
We're happy to answer specific scoped technical questions here, we do not and can not offer multi-hour consultations across multiple team members. If you need context-ful conversations it's best to have a support ticket open.
I'll be around for a while anyway so if you're back in 30 minutes we can try to resume. But I need to set the expectation with you, you're already getting a lot from us already.
pastel osprey
if I just type "1" after every 10 min will thread close or not?
it's not automatic so that doesn't do anything. Don't game the system.
fading yoke
Ok I try to back
But Im still here
look
My dev made a demo
try to uapload it
it is a demo of our tries to implement custom - this is the best result for now
please take a look when upload finishes
and give us as many as possible useful recomendations how to improve it more
pastel osprey
looks like a normal flow overall, I don't see anything wrong with that or unusual.
fading yoke
- any options for UI design changing if we go with this flow like on vide
Im left hope to see you make an alarm after 28 mins
stay tuned
please
pastel osprey
+ any options for UI design changing if we go with this flow like on vide
there's branding you can customise via https://dashboard.stripe.com/test/settings/connect to change the overall theme of the AccountLink's hosted onboarding.
if you have more specific questions about specific things I can try to answer that when you have them
fading yoke
Im here I m good