#Mitri
sly cypress
brave thistle
Hi
I'm not sure what you want to achieve exactly here? can you share a concrete example ? the you want to charge what amount ?
subtle hull
Let's say a user has a subscription, the user's payment didn’t go through but he still need to pay the subscription 300 a month until the rest of his plan.
I want to send him to the portal or a page where he puts a new card, gets debited 300 and the payment starts again
brave thistle
If you send them the customer portal, the payment attempt of the subscription with the new PaymentMethod will occurs once the customer puts their new payment method
you can test this
subtle hull
So I don't need to charge them again with a new subscription, is that what you're saying?
brave thistle
So I don't need to charge them again with a new subscription, is that what you'r...
if you send them a Custom portal, the charge will be attempted automatically for the Subscription
subtle hull
The old subscription will just retry again?
brave thistle
if the Subscription is not canceled.
subtle hull
Even if X days have passed?
subtle hull
if the Subscription is not canceled.
yeah ofc
brave thistle
Even if X days have passed?
it depends on how youa re configuring your billing settings. Do you have a concrete test you are doing actually ?
subtle hull
What do you mean exactly
brave thistle
X day is not a concrete value. In your billing setting you can configure the status of a Subscription:
https://dashboard.stripe.com/settings/billing/automatic
brave thistle
I invite you to starting doing some concrete tests in your test mode stripe account and check all this...
Happy to help
subtle hull
I think that would solve my problem
I didn't know this even existed
Just to clarify one more time:
If a subscription failed because of the user's card, and if the user updates it, the subscription will continue and the invoice will be paid. Is that correct?
brave thistle
Yes, when using Customer Portal.
subtle hull
Ok perfect, thanks a lot for the help.
brave thistle
Np!