#goku

1 messages · Page 1 of 1 (latest)

austere moatBOT
gentle lodge
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Hi there, have you checked your internet connectivity?

remote agate
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yup. We are calling using AWS EC2 instances.

gentle lodge
remote agate
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this issue is not persistent though. It is on and off. When we call again for the same thing, it goes through. But sometimes, we face the issue again. It only started to happen today since morning.

gentle lodge
remote agate
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and I really do not think IP addresses is the root cause here because we didn't face this issue before today.

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Based on the status page, all Stripe services are online.
yup. It seems really strange.

gentle lodge
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Have you checked with AWS and ask if they experienced any network problem?

remote agate
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yes, because our services are not down and that in turn means that internet is up for those 😄

gentle lodge
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That means your inbound network is fine, how about your outbound traffic?

remote agate
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outbound traffic is fine too because we manage to collect logs as well at central logging services.

gentle lodge
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So far how many IO errors you have experienced?

remote agate
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let me check

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64 requests so far.

gentle lodge
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OK, and in terms of percentage?

remote agate
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let me check on that

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64 failures out of around 5000 requests

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around more than 1%

gentle lodge
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Can you check if your server has implemented any firewall that could potentially block some network traffic?

remote agate
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yes, we do have but I do not think that could be the root problem provided as other 99% went through.

austere moatBOT
proper yoke
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What makes you think that? Your firewall could be blocking a subset of IP addresses (not every request will route to the same IP/subnet)

remote agate
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okay let us try on that.

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we just tested. it is reachable from our end.

proper yoke
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Have you added all the IPs from our docs to your firewall allowlist?

remote agate
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let us check on this.

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we opened to all for our outbound connections.

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maybe if i give a specific timing, would you be able to check if there was any disruption at that moment?

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it started to happen at this epoch timing : 1686008580000

proper yoke
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There are no known reports of widespread issues

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Are you still seeing connectivity issues?

regal star
remote agate
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are you able to help to check even though there is no widespread report? I think some traffics are routed to unresponsive servers.

regal star
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Our servers are having this issue from 02:20:18 AM SGT and until now, so I also agree on goku's request.

remote agate
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we have reported to our account manager from stripe. Hopefully, this issue is escalated fast.

proper yoke
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Are you able to share some IPs where the problematic requests originate from?

regal star
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@proper yoke Can I share mine to you by direct messages? since it is pretty sensitive i think.

remote agate
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@proper yoke i should share privately too

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i couldn't send a private message to @proper yoke . Is there any other way to check?

regal star
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Maybe we'll need to send him a email or other contact method, if he shares it.

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Or maybe making a friend request to ynnoj would bypass the DM block?

proper yoke
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If you prefer to share this data on another forum, then I'd recommend writing in to my team via support: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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Flag yourself as a developer and an API related issue, referencing this Discord thread

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It'll come to our team directly and we can take a further look!

regal star
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Okay, i'll contact through the link. thank you.

austere moatBOT
remote agate
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i have sent an email as well.