#ratan
upper plume
tame bramble
Hi there, do you mean mandate? If so, what kind of mandate are you talking about?
tame bramble
What's the request ID?
proper lava
hii jack, i wnat to add subscription plans on my website, and i want that every month after users subscribe , next due payment automatically debited from their end. also allow me to charge whenever i want. and i create product and subscription but the amount not deducted from their end automatically. they recieve a link to do so. how can i solve this?
tame bramble
Is this related to your previous question? or you are asking the 2nd question?
proper lava
second
tame bramble
OK. Do you have a subscription ID?
proper lava
sub_1NFWc0SCEThTXDh3vUWLUnLB
i created this for demo purpose so if it works then implement to the main website with real charges.
tame bramble
https://dashboard.stripe.com/events/evt_1NFWcvSCEThTXDh3YPEZUOIA the invoice is paid successfully. So what's the problem?
proper lava
problem is , i want that the next due payment automatically deduct from their given payment method. but instead they recieve a mail with invoice and payment link to do payment.
tame bramble
Is it the same subscription? Because I only saw one invoice and it's paid successfully.
kindred hornet
Hi! I'm taking over from my colleague. Please, give me a moment to catch up.
kindred hornet
problem is , i want that the next due payment automatically deduct from their gi...
I don't quite understand how this is possible. The Subscription is created with collection_method: charge_automatically. So the saved payment method will be charged, and they won't get an email with a link.
However, if the payment failed, we are trying to update the payment method info via email. Is this what you see? What kind of email did you get?
proper lava
then why i get this in every customers
kindred hornet
Apparently every payment fails.
But I don't understand what's your current challenge.
Is it that you get the mandate error or that customers are receiving emails?
proper lava
hii vanya, i just want that the specific amount will auto debit from customers ends. like after one month the given amount auto debited from their acc. and right now they recieve a link in which they have to fill the card details to do so.
kindred hornet
Could you please share a screenshot of the email that you're getting?
proper lava
an invoice like this with pay online link followed by second ss
kindred hornet
How are you creating the Subscription?
proper lava
first i create a product with standard pricing model and with recurring. and then in billing menu then subscription, and select Embed a pricing table on your website. and then add product there.
proper lava
no