IamEnzo | Stripe Developers | Page 1

ancient lionBOT Jun 2, 2023, 9:11 AM

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mental plume Jun 2, 2023, 9:12 AM

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hi! what's your specific question?

rotund goblet Jun 2, 2023, 9:15 AM

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So I have a financial portal service that I usually connected to stripe. When I now moved my business to UAE and opened a bank account the new bank have connected to Stripe so I cant connect my business to the stripe. Is it possible to connect multiple things? As of right now, my portal is sending money to the other account I made but they are both registered on my same email. (The uae connected bank account is verified with all my business docuemnts)

mental plume Jun 2, 2023, 9:17 AM

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not sure, that is more of an account question for https://support.stripe.com/?contact=true

rotund goblet Jun 2, 2023, 9:19 AM

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mental plume not sure, that is more of an account question for https://support.stripe.com/?co...

Have tried to be called 13 times but they dont get through. Dont know if it is because I live in dubai.

Is it a number I can call? I dont have time to wait 2-3 days between every email.

mental plume Jun 2, 2023, 9:22 AM

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not sure, try writing an email or using the chat option instead and let us know that the calls aren't working

rotund goblet Jun 2, 2023, 9:27 AM

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Well, I have tried to get help through your email process for months now. And its not beneficial, every time a new person respond who ask the same question and then 2-3 more days somebody else get involved and have no clue again.

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Now I am talking to a Grace, yesterday Kyle, before that someone else and nobody respond to my question.

mental plume Jun 2, 2023, 9:28 AM

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sorry you have that experience but there's nothing I can do about it here

rotund goblet Jun 2, 2023, 9:29 AM

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And where can something be done? Because it is not email either, nor do I be called and you guys dont have a phone number to be called either. Perfect.

mental plume Jun 2, 2023, 9:33 AM

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well the problem overall sounds like maybe you configured this third party "financial portal service" with the API keys of one Stripe account, and you need to go back and configure it to use the API keys of the new account you want to use. Maybe ask that third party how to configure their service for a different or multiple accounts.

rotund goblet Jun 2, 2023, 9:39 AM

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And if I would do that, the main stripe account is already connected to the bank who is managing everything. I can connect multiple things to one account?

mental plume Jun 2, 2023, 9:40 AM

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what is a "thing"

rotund goblet Jun 2, 2023, 9:41 AM

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I have WIO BUSINESS connected to the account and the other thing is 4xSOLUTIONS PAYMENT where all my clients pay me for the financial servcies I do.

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But since I cant connect 4xsolutions, they cant pay me for any service current or past service.

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The payments could possibly just go to the new stripe account but then I have been trying to get a answer regarding if it will be problematic to send the money to my wio bank account from new stripe?? Will there be any issues with the tax system etc?

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Because the new stripe have not been provided with any documents regarding my business like the WIO connected one.

mental plume Jun 2, 2023, 9:46 AM

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I know nothing about this sorry, it's not a topic we answer on this Discord server for developer questions

rotund goblet Jun 2, 2023, 9:47 AM

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I understand, thank for trying to help. Sent another mail where I hope to get the help to proceed with the business.

#IamEnzo