xephox-connect-paymentelement | Stripe Developers | Page 1

viral craterBOT May 30, 2023, 9:22 PM

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pseudo pollen May 30, 2023, 9:25 PM

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Hi there! What's FE in this case? What kind of request are you making when you receive this error?

humble fern May 30, 2023, 9:27 PM

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oh sorry, Front End. I am trying to use stripe react elements from react-stripe-js package to show a save card portal on my web application. But On passing the stripe publishable key, I get this error

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I am kind of sure that I am using a connected accounts publishable key here

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I was wondering if there were anything other than not using a connected account that could trigger this error message?

pseudo pollen May 30, 2023, 9:29 PM

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Hmmm

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Do you have the connected account ID, or do you have a request ID for your request to create a SetupIntent?

humble fern May 30, 2023, 9:34 PM

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one sec

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here acct_1NBP4pGbrA47duwb this is the account id

pseudo pollen May 30, 2023, 9:41 PM

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This is a standard account, created by a platform in test mode. It's connected to the platform.

humble fern May 30, 2023, 9:44 PM

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oh is this not a connect acount?

pseudo pollen May 30, 2023, 9:44 PM

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It is, but it's of "standard" type

humble fern May 30, 2023, 9:44 PM

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whats the difference and what account do i need it to be

pseudo pollen May 30, 2023, 9:46 PM

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Standard connected accounts usually go hand in hand with direct charges. This means you'll want to use the platform's publishable key and include the standard connected account ID when creating the PI and on your FE: https://stripe.com/docs/connect/direct-charges#create-a-charge

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whats the difference and what account do i need it to be
I recommend reading through this if you haven't already: https://stripe.com/docs/connect/accounts

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As well as this, which goes over different charge types: https://stripe.com/docs/connect/charges

humble fern May 30, 2023, 9:55 PM

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oh

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just quick question, od you know the type of account that just takes the publishable key, setup_intent ?

pseudo pollen May 30, 2023, 9:58 PM

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If you're creating a charge on a platform account, or if you've created a standalone standard account on stripe.com (no Connect involved)

humble fern May 30, 2023, 10:00 PM

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alright, final question, could you tell me what type of account this is acct_1Mo7yyQcZzljEnGz ?

pseudo pollen May 30, 2023, 10:10 PM

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This is also a standard connected account, controlled/owned by the same platform as the one above

viral craterBOT May 30, 2023, 10:17 PM

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humble fern May 30, 2023, 10:17 PM

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but for the above one i can just use the stripe publishable key, stripe account and client secret

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why is this not working for the first account id?

humble fern May 30, 2023, 10:17 PM

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pseudo pollen This is also a standard connected account, controlled/owned by the same platform...

Thanks for this

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I am using the same method to access both account details

  <Elements stripe={stripePromise} options={options}>
      <AddCardForm hashedId={setupIntent.payment_id} />
    </Elements>

But for the first account id I get an error

strange quartz May 30, 2023, 10:20 PM

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👋 what exact error do you pass? What's the problem in details?

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xephox-connect-paymentelement

humble fern May 30, 2023, 10:20 PM

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oh sorry, lemme summerize

strange quartz May 30, 2023, 10:21 PM

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I read the thread, just all you said is that it works with one and not the other and that's it

humble fern May 30, 2023, 10:22 PM

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Yeah pretty much, I am trying to debug this to figure out whats wrong here

strange quartz May 30, 2023, 10:23 PM

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Sure, but to help you I would need more specific information like exact code, exact error, where the error happens, etc.

humble fern May 30, 2023, 10:25 PM

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cool, give me a second

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On the front end, I am trying to show a add card page, and I am using the code below to get this result

 const options = {
    appearance,
    clientSecret: setupIntent?.client_secret,
    metadata: { hashed_id: setupIntent.payment_id },
  };

const stripePromise = loadStripe(stripePublishableKey || "", {
    stripeAccount: setupIntent?.stripe_account,
  });

<Elements stripe={stripePromise} options={options}>
      <AddCardForm hashedId={setupIntent.payment_id} />
    </Elements>

strange quartz May 30, 2023, 10:30 PM

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Can you give me an example PaymentIntent + account id where it doesn't work?

humble fern May 30, 2023, 10:30 PM

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for the account id : acct_1NBP4pGbrA47duwb
i get the following error:

  "error": {
    "code": "platform_account_required",
    "doc_url": "https://stripe.com/docs/error-codes/platform-account-required",
    "message": "Only Stripe Connect platforms can work with other accounts. If you specified a client_id parameter, make sure it's correct. If you need to setup a Stripe Connect platform, you can do so at https://dashboard.stripe.com/account/applications/settings.",
    "type": "invalid_request_error"
  }
}```

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i can get you a setup intent, does that work?

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I do not get this error for this account : acct_1Mo7yyQcZzljEnGz

strange quartz May 30, 2023, 10:34 PM

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SetupIntent works fine, I need both that id and the associated account id

humble fern May 30, 2023, 10:34 PM

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seti_1NDZ78QcZzljEnGz1VBoA1Sy_secret_NzYDjNvHONSfiQ2aGZhiYzn524NNkrO this is the setup intent

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what is the associated account id?

strange quartz May 30, 2023, 10:35 PM

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Ah sorry, this is quite crucial for you to understand. You seem to act as a platform. You have your own API key and you have connected accounts that you want to create Direct Charges on, is that not the case?

humble fern May 30, 2023, 10:37 PM

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oh sorry, we do have connected accounts that have customers. My intention here is to get card details and add a card to these customers.

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I don't want to charge anything

strange quartz May 30, 2023, 10:38 PM

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Yes sorry, just we have our own vocabulary that is quite fundamental to get right, especially as a platform

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But okay, you have a SetupIntent, you created it directly on the connected account. Then what? What do you do client-side? What's the exact error you get?

humble fern May 30, 2023, 10:44 PM

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humble fern On the front end, I am trying to show a add card page, and I am using the code b...

After getting the setup intent, we run this code:
` const options = {
appearance,
clientSecret: data?.client_secret,
metadata: { hashed_id: setupIntent.payment_id },
};

const stripePromise = loadStripe(stripePublishableKey || "", {
stripeAccount: data?.stripe_account,
});

<Elements stripe={stripePromise} options={options}>
<AddCardForm hashedId={setupIntent.payment_id} />
</Elements> The add card form component has these stripe elements in it( in the pic ). and the error is :{
"error": {
"code": "platform_account_required",
"doc_url": "https://stripe.com/docs/error-codes/platform-account-required",
"message": "Only Stripe Connect platforms can work with other accounts. If you specified a client_id parameter, make sure it's correct. If you need to setup a Stripe Connect platform, you can do so at https://dashboard.stripe.com/account/applications/settings.",
"type": "invalid_request_error"
}
}`
Basically, I use the setupintent to make the add card from

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does that help?

strange quartz May 30, 2023, 10:50 PM

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a little bit

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what exact part of the code is throwing that error? And what exact id are you passing in data?.stripe_account,?

humble fern May 30, 2023, 10:51 PM

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its this account acct_1Mo7yyQcZzljEnGz

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and setupintent is : seti_1NDZ78QcZzljEnGz1VBoA1Sy_secret_NzYDjNvHONSfiQ2aGZhiYzn524NNkrO

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its this request URL : ``` https://api.stripe.com/v1/elements/sessions?key=pk_test_51NAmyHJfUIHb6mUZcnr6lMJQHNymuuiaBi9JPsrLZwcyBOJ3U14gLLKX7d40FuQre5uptk7HaVWptw14cuNTL88V00rTMHg5U6&_stripe_account=acct_1NBP4pGbrA47duwb&type=setup_intent&locale=en-US&client_secret=seti_1NDaF0GbrA47duwb9oTkclkZ_secret_NzZNDpfZHmswbVYWpFqn5Jr8oljgK75&expand[0]=payment_method_preference.setup_intent.payment_method

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status code 403

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with the above error msg as response

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I think some part of the PaymentElement and AddressElement component from react-stripe-js library is throwing the error

strange quartz May 30, 2023, 10:58 PM

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your client secret is completely different from the one you shared in that request URL

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you seem to be mixing up your ids/secret somewhere

humble fern May 30, 2023, 11:00 PM

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ah sorry, i just reloaded it, this is the new one,
setup intent : seti_1NDaF0GbrA47duwb9oTkclkZ_secret_NzZNDpfZHmswbVYWpFqn5Jr8oljgK75

strange quartz May 30, 2023, 11:01 PM

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sorry you each time only give me 1% of the info 🙂

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Try and give me all actionable things at once. If you look closely the account id acct_123 and the client secret seti_ABC_XXX are in the URL above and they have to match

humble fern May 30, 2023, 11:07 PM

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yeah very sorry about this, give me second, I juggling multiple things here

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sorry about this, again but here is a matching one,

"client_secret":"seti_1NDbpEGbrA47duwb1soZYLpT_secret_Nzb1n4hvBeFHputVcRZLGMNU4Sso7q6","stripe_account":"acct_1NBP4pGbrA47duwb"

strange quartz May 30, 2023, 11:23 PM

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yeah unfortunately I don't understand what the problem is then and I still need a lot more details. Is there any way for me to reproduce somewhere so that I can look at it?

humble fern May 30, 2023, 11:24 PM

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shoot

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yeah, lemme try to fix this again on my end, I am as confused as you are as I didn't work on this lol. Anyways, I'll ping here if I need anything. Thanks for the help! sorry for taking up your time.

strange quartz May 30, 2023, 11:51 PM

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@humble fern there's no way for me to just view it live somewhere for a few minutes? ngrok link could work for example

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also curious if you get the same error without the AddressElement though it shouldn't

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oh wait I see it

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the API key you use is wrong

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pk_test_51NAmyHJfUIHb6mUZcnr6lMJQHNymuuiaBi9JPsrLZwcyBOJ3U14gLLKX7d40FuQre5uptk7HaVWptw14cuNTL88V00rTMHg5U6 that's what I see in your request URL earlier, that's from a different Stripe account that isn't a platform

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that's your bug, I was too focused on the SetupIntent + connected account id and I didn't think to check the API key

humble fern May 30, 2023, 11:55 PM

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so is this not a connected account from our platform ?

strange quartz May 30, 2023, 11:56 PM

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no

humble fern May 30, 2023, 11:57 PM

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oh I see

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I am working this out for a client, so I cannot confirm this, is it possible for you to check if this account's ( acct_1NBP4pGbrA47duwb ) test publishable key is ``` pk_test_51NAmyHJfUIHb6mUZcnr6lMJQHNymuuiaBi9JPsrLZwcyBOJ3U14gLLKX7d40FuQre5uptk7HaVWptw14cuNTL88V00rTMHg5U6

strange quartz May 31, 2023, 12:00 AM

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no

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Sorry, no that key is not for that account

viral craterBOT May 31, 2023, 12:01 AM

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strange quartz May 31, 2023, 12:01 AM

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so you seem to be mixing up the Publishable API keys somewhere. but I can't really give you more information than this

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Right now that API key is for a separate Stripe account that is not a Connect platform and not connected to any platform, so that's your mixup

humble fern May 31, 2023, 12:01 AM

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Thanks a bunch, this helps a lot

strange quartz May 31, 2023, 12:02 AM

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Once you use the correct Publishable API key from the platform you should be all set

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and if you say it works for one account and not the other, properly log the API key and you should see the problem

humble fern May 31, 2023, 12:02 AM

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Yeah this is actually very helpful

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Thanks a lot! I had no way to confirm the above thing leading to confusion. Thanks again!

#xephox-connect-paymentelement