Yamada Ecila | Stripe Developers | Page 1

jaunty lightBOT May 30, 2023, 8:43 AM

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marsh raft May 30, 2023, 8:44 AM

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When you give a customer a coupon valid for 2 months and use backdate_start_date to start the subscription at the beginning of the current month, you will get an extra month of validity.

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For example:
Subscribe on 5/25, create a Subscription starting on 5/1 and payment is made (first discount), make the next payment on 6/1 (second discount), payment on 7/1 is also discounted.

In other words, you want the first month in which there was a prorated payment to also be eligible for the coupon discount. (possibly).

nimble fossil May 30, 2023, 8:45 AM

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👋 happy to help

marsh raft May 30, 2023, 8:45 AM

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I'm sorry if I'm wrong, I'm not an English main.

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Hi!

nimble fossil May 30, 2023, 8:46 AM

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would you mind sharing the subscription ID?

marsh raft May 30, 2023, 8:46 AM

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Of course, sub_1NDLmoJrgt3ZD9jfGqgo5GpI

nimble fossil May 30, 2023, 8:47 AM

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let me have a look

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I don't see any coupons on that subscription

marsh raft May 30, 2023, 8:56 AM

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Ah... Sorry

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sub_1NDNyWJrgt3ZD9jf2qpphACC

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and the customer has coupon.

nimble fossil May 30, 2023, 9:16 AM

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sorry taking a look

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Yamada Ecila

marsh raft May 30, 2023, 9:16 AM

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nvm!

nimble fossil May 30, 2023, 9:17 AM

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did you find what was the issue?

marsh raft May 30, 2023, 9:18 AM

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not solved.

nimble fossil May 30, 2023, 9:19 AM

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ok then I'm taking a look

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sorry your nvm threw me off

marsh raft May 30, 2023, 9:22 AM

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nimble fossil sorry your nvm threw me off

Sorry for the confusion. I'll be waiting.

cold smelt May 30, 2023, 9:34 AM

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Hi! I'm taking over from my colleague. Please, give me a moment to catch up.

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Sorry for delay, it's busy today.

marsh raft May 30, 2023, 9:34 AM

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It's okay, I'll wait slowly.

cold smelt May 30, 2023, 9:36 AM

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So do you want the coupon be active until the end of the second period always?

marsh raft May 30, 2023, 9:42 AM

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That's what the previous example would do.

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As I asked in this thread today, we have implemented paying the full amount even in the middle of the month using backdate_start_date. However, it seems that the mid-month payment (internally using proration) does not count as the first month for the coupon

#dev-help message

cold smelt May 30, 2023, 9:53 AM

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I understand. So does it not apply to the prorated amount?

marsh raft May 30, 2023, 9:57 AM

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The coupon is applied to the prorated amount and the discount is applied, but the coupon is not correctly digested as a period of time.

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This is my test customer cus_NzMW0AhaN1QnGp.

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To avoid checking with a test clock, we create and apply a one-month repeating coupon for testing.

cold smelt May 30, 2023, 10:00 AM

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Sorry, it's quite a complicated use case.

coupon is not correctly digested
What's your expected behaviour?
Maybe you could give a concrete example?

marsh raft May 30, 2023, 10:01 AM

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Ok,

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For example, if the contract is initiated on 5/20

apply coupon to customer
repeating for 1 month, 10% off
create a subscription
backdate_start_date = 5/1 9:00JST
billing_cycle_annchor = 6/1 9:00JST
proration_behavior = always
payment is made on 5/20
The contents are for one month from 5/1~6/1. The retroactive portion will be billed as well, so it will be the full amount. The full amount will be charged for the backdated amount, and another 10% discount will be given from there.
next payment will be made on 6/1 at 9:00 JST
Since the coupon valid for one month has already been used in step 3, the payment on 6/1 should be the payment without the coupon.

Actually, the coupon has been applied to the 6/1 payment.

Sorry if this doesn't make sense to you, I'm not a main English speaker.

cold smelt May 30, 2023, 10:10 AM

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It makes perfect sense.

marsh raft May 30, 2023, 10:10 AM

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It's hard to understand, so I'll rephrase.

First, the premise.
Our service has a payment cycle on the 1st of each month at 9:00 JST, so everyone pays at that time. If you sign up in the middle of the month, you have to pay the same amount as you pay for that month on that day.

Under such circumstances, when a coupon valid for 6 months is given to a customer, there is a problem that the expiration date of the coupon is different between those who started the contract in the middle of the month and those who started the contract at the beginning of the month.

cold smelt May 30, 2023, 10:12 AM

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It looks like it might be a bug, and we will need to investigate this closely. Do you mind writing this to Stripe Support, and you can say you were sent from Discord. We can pick up the email from there: https://support.stripe.com/?contact=true

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This will give us necessary time to look into this carefully.

marsh raft May 30, 2023, 10:12 AM

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Oh, I see

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Can I send it from my e-mail? Is this in English only?

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I sent it by email anyway. Fingers crossed that it gets resolved.
Thank you for the long time.

cold smelt May 30, 2023, 10:19 AM

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Also, you can get support in your native language there!

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Happy to help. Please, let me know if you have any other questions.

marsh raft May 30, 2023, 10:20 AM

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I always appreciate the help on Discord. Good luck with your work!

cold smelt May 30, 2023, 10:24 AM

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Thanks, this means a lot! 🙂

jaunty lightBOT May 30, 2023, 10:26 AM

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#Yamada Ecila