#szef0

1 messages · Page 1 of 1 (latest)

solemn vaultBOT
tulip notch
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Hi! Let me help you with this.

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Could you please share the PaymentIntent ID pi_xxx?

floral cedar
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yes -> pi_3NBcaRF7zH4zp4Qw0VRzGiUI

tulip notch
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In this case the payment failed, however, you might get incomplete PI if the customer have initiated the payment but didn't complete it.

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It depends on your integration.

floral cedar
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but its always after we created scheduled subscription for the customer after first payment - we get Subscription Creation - but its really weird too see that this many customers dont have enough money -> pi_3NBcM2F7zH4zp4Qw0eYccLCi, pi_3NBb5xF7zH4zp4Qw15TcqgJA, pi_3NBaHIF7zH4zp4Qw1TlTWGhM

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this are examples just from today

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this is how it looks

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after first payment with card we create scheduled subscription and it doesnt go through like 90% of the time

tulip notch
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dont have enough money
It's not because of lack of money. It seems like the Subscription nor the Customer doesn't have a default Payment Method to charge.

tulip notch
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How are you specifying how the Customer will be charged for this Subscription?

floral cedar
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This is example subscription id -> sub_1NBbeEF7zH4zp4QwlnHCeAtZ

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And customer has the card in the Payment Method

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isnt it enough?

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we created the subscription with subscription_schedule -> sub_sched_1N0n4wF7zH4zp4Qw07UHHuXS

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with this request -> req_4ANC5P4RBVAACs

tulip notch
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The Customer can have PMs attached, but the Invoice payments will still fail if invoice_settings.default_payment_method is not set.

floral cedar
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even though when I go to Edit Subscription I see this and there is a payment method

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it will not work yes?

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and other question - can I update scheduled, created subscription and set the default payment method for them?

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this is what I see when trying to edit payment method on customer

tulip notch
floral cedar
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when should we add default payment method to customer? can we do this when creating subscription schedule?

solemn vaultBOT
tulip notch
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Yes, you can also set the PM as default_payment_method on the Subscription/Sub. Schedule itself.

tulip notch
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Please, let me know if you have any other questions.