#Josie
tranquil lichen
hello! you can't send receipts in test mode - you can only send it manually via the Stripe Dashboard. https://stripe.com/docs/receipts
Test payments created using your test API keys don’t automatically send receipts. Instead, you can view or manually send a receipt using the Dashboard.
tired berry
Hi Alex,
Can I send the receipt in which language I decided instead of the user's browser language?
and after the user paid by credit card, the receipt status will turn to "paid" immediately or need to wait for back received the account?
Can I use only one Stripe account support for more than one branch of our company?
tranquil lichen
Can I send the receipt in which language I decided instead of the user's browser language?
You can try using the preferred_locales field on the customer object to set the customers' language via the API.
after the user paid by credit card, the receipt status will turn to "paid" immediately or need to wait for back received the account?
The receipt will only be sent when the payment is successful
Can I use only one Stripe account support for more than one branch of our company?
i'm sorry but i don't understand, can you explain what's the behaviour you're expecting?
tired berry
> Can I use only one Stripe account support for more than one branch of our comp...
Oh, like we have 2 branches in different country SG/JP
when we issue the invoice or receipt it may need to display a different column (EX: user name/VATin...)
it is okay if i have only one Stripe account?
tranquil lichen
hrm, give me a while to think about it
tired berry
and most important the company title name
may need to mention SG branch or JP branch
tranquil lichen
do both of your companies have the same name? and you would just want to specify which branch it's from?
tired berry
yes both use the same name and may have one-two more branches soon
EX:
aaa SG branch
aaa JP branch
tranquil lichen
is your company "registered" in JP also? i.e. you have a tax id (or equivalent) in JP?
logically, if you have a JP entity, we would strongly recommend you setup a separate JP Stripe account for that also
but if your company is just registered in a single country e.g. SG - then it's possibly fine to only use one Stripe acct
regarding the receipts, there's not much that can be done to customize it i'm afraid - you can see what can be customized here : https://stripe.com/docs/receipts#customizing-receipts. The only way i can think of to display the branch in the PaymentIntent description : https://stripe.com/docs/api/payment_intents/create#create_payment_intent-description
tired berry
but if your company is just registered in a single country e.g. SG - then it's p...
oh~ copy that!
if the user fill in the wrong message while paying
but he finish the payment.
after he got the receipt (with wrong info) and wants to issue the new receipt
Can we don't refund but change the receipt info for user?
tranquil lichen
hrm, but what wrong message would they have filled in?
pine sirenBOT
tired berry
VATin / address/ phone number or other information
blazing creek
None of that information is included on a receipt, only an invoice
But no, you can't edit those fields after it's paid. You'd need to create a new Invoice
tired berry
hmm, if the user wants to revise the billing info
we need to refund and credit the receipt and create a new invoice to let the customer pay again? right?
blazing creek
Not necessary to refund the old payment. You could just create a new invoice with the corect details and mark it paid out of band: https://stripe.com/docs/api/invoices/pay#pay_invoice-paid_out_of_band