#KEITH LARD

1 messages ยท Page 1 of 1 (latest)

turbid bronzeBOT
hallow berry
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yep that all sounds correct

terse prairie
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Cool thank you ๐Ÿ‘

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I do have one question about bacs though

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I am using these test details and my subscription first becomes active (as expected) then after 3 mins becomes canceled

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Shouldn't it become past_due because the insufficient_funds error will be retried in bacs? Why does it go straight to canceled because it is the 1st invoice that hasn't been paid?

hallow berry
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AFAIK we don't retry payments on invoices using bank debit payment methods

terse prairie
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Ah so these retryable yes I have to do manually?

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Like it's not automatic like card retries I mean

hallow berry
terse prairie
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What does retryable mean in that context? The mandate is still active?

hallow berry
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yeah when it says retryable it just means you could try again after checking with the customer

terse prairie
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I see

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Thanks for clearing that up ๐Ÿ™‚

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So I could try charging again with that payment method through the api

turbid bronzeBOT
vast carbon
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Hey, taking over here. Let me know if there's any follow-up Qs I can answer!

terse prairie
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just like normal through the api?

vast carbon
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Yeap, you can retry it via API.

swift flower
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Hi! I'm taking over from my colleague. Please, let me know if you have any other questions.