nitin

[terse acorn]

Hi! Let me help you with this.

[junior yacht]

Hi Vanya

[terse acorn]

You mean, you need to reverse the refund?

[junior yacht]

DO you need payment information?

[junior yacht]

Yes

[terse acorn]

Not sure, I've never seen a situation like this. Let me check.

[junior yacht]

let me give you more insight. Can is share payment related inform here?\

[severe gate]

Please share the pi_xxx ID

[junior yacht]

The payment Id is : py_1Mb3JmEvS7TVHqyPZ0zWQ1yK

This is a refunded payment. However, my cleint won the dispute and now this payment needs to get back into the account acct_1Eau2kEvS7TVHqyP

[severe gate]

Generally it's not possible to reverse a refund. In any case, this isn't a technical question so is better suited for the support team: https://support.stripe.com/contact

[junior yacht]

i did contact them , havent found a proper solution yet

However, my Client was adviced to do the following

Hi Courtney,

You can send the funds back to the connected account by creating a Connect transfer via the API [0] or by manually adding funds to its balance via the Dashboard [1].

I hope this helps and I remain available for any other questions.

All the best,
Angèle

[0] https://stripe.com/docs/api/transfers/create
[1] https://stripe.com/docs/connect/dashboard/managing-individual-accounts#sending-funds

This is the mail written to my my Cleint's Teamate, Courtney.

As far as I can understand, she has been advised to create a new tarnsfer?

[severe gate]

Ok, so I guess you're the platform account in this instance: acct_19QLY8LYIdOgE1QH

[junior yacht]

Yes, acct_19QLY8LYIdOgE1QH is the platform account - Raise The Money

[severe gate]

And this is the original card payment which has since been disputed (and won): https://dashboard.stripe.com/payments/ch_3Mb3JkLYIdOgE1QH0SHBRgHV

[junior yacht]

Yes, it says dispute won

[severe gate]

So you want to undo the reversal of the py_1Mb3JmEvS7TVHqyPZ0zWQ1yK, which was the initial transfer from your platform to acct_1Eau2kEvS7TVHqyP?

In that case, you're just going to create a new Transfer via the API (as the message stated): https://stripe.com/docs/api/transfers

[junior yacht]

🤔

okay, i think we are on the same page

The payment py_1Mb3JmEvS7TVHqyPZ0zWQ1yK was sent from the customer to acct_1Eau2kEvS7TVHqyP via our platform acct_19QLY8LYIdOgE1QH

Can you help me understand what 'The issuing bank decided in your favour on 18 Apr 2023. The disputed amount of US$2,500.00, less any applicable Stripe fees will be returned to you.' menas?

Is the 2500 $ automatically be added to our Platform or wll they go into acct_1Eau2kEvS7TVHqyP?

[severe gate]

Yes, thats the transfer of balance between Stripe accounts, from your platform account to the connected account (your client). That has been 'refunded' (reversed)

[severe gate]

No, it'll be returned to the balance of acct_19QLY8LYIdOgE1QH as that was the merchant of record for the original payment

If you want to undo the reversal of the $2,500 you sent to acct_1Eau2kEvS7TVHqyP following the dispute win then you just need to create a new transfer

[junior yacht]

I understand, now i need to create a transfer of 2500 and send it to my client acct_1Eau2kEvS7TVHqyP ?

[severe gate]

Correct, yes

[junior yacht]

ahh, i undertand

can this be done via dashboard?

[severe gate]

Yep: https://stripe.com/docs/connect/dashboard/managing-individual-accounts#sending-funds

[junior yacht]

I think API is easier as well, i just need to enter the source and destination

[severe gate]

Yep, should work too

[junior yacht]

require 'stripe'
Stripe.api_key = 'sk_test_your_key'

Stripe::Transfer.create({
amount: 2500,
currency: 'usd',
destination: 'acct_1Eau2kEvS7TVHqyP',
transfer_group: 'ORDER_95',
})

this should do