Diac | Stripe Developers | Page 1

formal pendantBOT May 19, 2023, 9:44 AM

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dry sparrow May 19, 2023, 9:44 AM

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Hi there!

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Which Stripe integration are you using (Checkout Session, Payment Element, Payment Requests Button, something else)?

clever breach May 19, 2023, 9:44 AM

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Hello, I use Payment Element

dry sparrow May 19, 2023, 9:47 AM

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Can you share the PaymentIntent ID (pi_xxx)?

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And can you clarify when in the payment flow you see the "Payment Not Completed" error?

clever breach May 19, 2023, 9:50 AM

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Sure, I just made a new try with this PaymentIntent: "pi_3N9Pv0A6OnM64hZc07NJspeG"

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I receive the error after in the Apple Pay popup, after I confirm the payment double tapping the physical button on the iphone. It tries to elaborate the payment but then fails with message "Payment Not Completed" reported in the popup. after that the popup disappear.

dry sparrow May 19, 2023, 9:54 AM

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In the logs I see you created the PaymentIntent, but never confirmed it?

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Can you share your frontend code?

clever breach May 19, 2023, 10:01 AM

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do you need the js code?

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or a link to the page online

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I can send you privately a link to a test enviroment

dry sparrow May 19, 2023, 10:04 AM

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a link to reproduce the issue would be great!

clever breach May 19, 2023, 10:25 AM

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I sent you the links privately

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I hope I could

formal pendantBOT May 19, 2023, 10:26 AM

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dry sparrow May 19, 2023, 10:27 AM

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I just received it. Can you share the exact reproduction steps?

clever breach May 19, 2023, 10:28 AM

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📎 jscode.txt

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this is the js code i use

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please switch to the English version of the page

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you should see the Apple Pay button on the top right corner

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just after "Amount to be paid:"

polar silo May 19, 2023, 10:33 AM

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Hey! Taking over for my colleague.
Can you share a screenshot of the error message you are facing? the link of your website ?

clever breach May 19, 2023, 10:35 AM

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https://7f65-79-0-5-136.ngrok-free.app/en/prenotazione/6FRYVRZ?sidchk=91741f1620e89913564f7cadcde18a2180cb8d0bd995b49450cc26975c8cde6b5d000c50fd63d6f30ec2e91abf200519c8ccfdb01f35c79981cf73028081fb3f

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do you need something else?

polar silo May 19, 2023, 10:42 AM

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Are you facing this issue with just that card? did you try using another card ?

clever breach May 19, 2023, 10:43 AM

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I tried with other cards too

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on other devices, 2 different iphone and a macbook

polar silo May 19, 2023, 10:44 AM

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There were no attempts on Stripe Sides for this PaymentIntent (pi_3N9Pv0A6OnM64hZc07NJspeG) that recording is for this PaymentIntent ?

clever breach May 19, 2023, 10:46 AM

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no this attemp was on pi_3N9QgqA6OnM64hZc1xtSteqx

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but the PaymentIntent is just created here too

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when I pay with credit card all works fine, with apple Pay no any logs are registered

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With the macbook I can capture some ajax request made by stripe during the Apple Pay payment process

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Can I give you some informations from there?

polar silo May 19, 2023, 10:53 AM

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clever breach no this attemp was on pi_3N9QgqA6OnM64hZc1xtSteqx

Yeah same, I can't see any attempt on Stripe, side. this looks like an Apple Pay issue with this card?

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did you tried to reach out to Apple about this ?

clever breach May 19, 2023, 10:55 AM

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no but I always use this card on other websites

polar silo May 19, 2023, 10:59 AM

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Weird! is there any particular logs in your mobile application ?

clever breach May 19, 2023, 11:00 AM

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I try to inspect the network logs to find something useful, please hold on thx

glacial bluff May 19, 2023, 11:38 AM

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Hi! I'm taking over from my colleague. Please, let me know if you have any other questions.

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Any updates?

#Diac