#Birendra
steady chasm
Hi! Can you share the request ID (req_xxx)? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request
midnight tinselBOT
strange steeple
Actually, I don't have live account access. I'll get it from my team.
At the meantime can you please assist
Let me share API code example and error
steady chasm
It's be faster for me to troubleshoot if you can give me the request ID.
strange steeple
yes, I understand but unfortunately, I don't have an ID. Please allow me 2 minutes. let me ask my team
I tried the below code:
$stripe = new \Stripe\StripeClient($scecertKey);
$deleteAccount = $stripe->accounts->delete(
$account_sid
);
Response:
[status] => 403
[type] => invalid_request_error
[code] =>
[param] =>
[message] => You cannot perform this request as you do not have Platform Controls for Standard on the account.
I'm able to delete another account from the above code, but we have problem with only one accout
versed rock
Can you share the req_xxx? Sounds like you're trying to delete a standard account as a platform, which is most cases isn't possible.
strange steeple
I don't have a request ID. I have asked a team member but it is not possible for me.
I have a support Id. It may help you
strange steeple
Can you share the `req_xxx`? Sounds like you're trying to delete a standard acco...
Correct.
is it possible through API?
versed rock
Isn't that what you just attempted?
I cant really help identity the root issue without a req_xxx.
Either way, the API keys you're using to make that request is not the controlling platform for that connected account
strange steeple
Okay, I'll come with request id
versed rock
What are you actually trying to do?
strange steeple
I'm trying to delete a connected account
Our stripe account was hacked
and hacker created accounts
versed rock
Yeah I mean that's just generally not possible with standard accounts. They're completely separate entities, unlike an express or custom account
strange steeple
Okay, if someone misuses the standard accounts, does it affect our primary stripe accounts?
How we can stop it because it was created by a hacker and we need to delete it.
versed rock
Affect in what way? You'd just reject the account from your platform
strange steeple
Okay, Can you please share a link where we can reject it?
strange steeple
Affect means, if a connected account tried to attempt fraud transactions and any others..
versed rock
Depends really. Do you have a specific example?
strange steeple
We had lots of example but currently I don't have a access of live account.
What will happen, if the standard connect account charged any customer or card?
versed rock
You should speak to support about concerns regarding fraud, these are non-tech questions: https://support.stripe.com/contact
strange steeple
Yes, we talk to them, but they guys have no idea. How we will stop it?
Let's see, we will try with the above solution
Thanks for helping
versed rock
Yes, we talk to them, but they guys have no idea. How we will stop it?
How you will stop what?
You just need to re-roll your API keys and/or your OAuth client IDs
That will stop the account creation from happening