#LoLztheOreo
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but it isn't giving me the option to do that for some reason
I assume this is via the Dashboard?
What's the in_xxx?
I suspect you can't apply a credit note in this case becuase it was paid via credit from the customer balance
So how would I be able to refund the amount, rather than applying it as credit balance? Or would it be a completely manual process of refunding the amount andremoving their credit bala nce?
Hi. Yes, you will need to refund a part of the underlying Charge.
And then remove a part of the credit balance: https://stripe.com/docs/billing/customer/balance#api
Please, let me know if you have any other questions.