#Zetsuman
hollow grove
main dune
I've expect to see something like this but for production
main dune
Account Link that I create for user is incorrect
How can I send the correct link to the user?
Also I have such issue only in production. In test env it works correct
jaunty python
What do you mean it's incorrect?
main dune
Account Link which I get from Stripe API redirect user to "Let's get started" screen. But it should redirect user to screen where user can see his information and can update it.
jaunty python
Do they have their information filled out already? Do you pre-fill it?
main dune
Yes, we create custom onboarding and send user data to Stripe via Stripe API
jaunty python
Are you filling out the data in Live mode too?
main dune
yes
Also this issue happens for old account.
I mean user with account Id which I shared had fill data long time ago. And it was working, but about month ago we had such issue
For newly registered account we have same issue right now
dawn jolt
Hi 👋 apologies for the delay, jumping in as my teammate needed to step away. Can you share the ID of a Connected Account where you saw this behavior?
main dune
Here is it
acct_1LVfUj2EEcrhS2mn
dawn jolt
In live mode, do you have the setting shown on this page turned on?
https://dashboard.stripe.com/settings/connect/custom
main dune
yes
dawn jolt
Gotcha, in that case it is expected for the owners of your Connected Accounts to need to provide an email address or a phone number during the onboarding process so they can create login credentials, which is a requirement when you allow Custom accounts to provide payout details via our onboarding flow.
main dune
you mean something like login/password?
dawn jolt
Yes
main dune
But when we create Connected account we send phone and email to Stripe
And why it works before?
dawn jolt
But when we create Connected account we send phone and email to Stripe
My understanding is we need to collect it directly from the account owner.
dawn jolt
And why it works before?
I'm not sure if that setting behaves exactly the same for test and live modes, do you have it turned on for test mode?
dawn jolt
Gotcha, so sounds like test and live mode had different settings so they'll behave differently.
main dune
oh
Could you also help me to understand what do this checkbox?
As I understand this option responsible for collecting bank account data by Stripe directly from the Connected Account owner. Am I right?
And if we collect this data from owner and send it to Stripe, this option should be turned off?
dawn jolt
Correct, if you're collecting those details on your own, then you can use those details to create External Accounts for your Connected Accounts and disable that feature.
main dune
But charges and payouts still would be working?
And if I turn off this option in production right now, the user will get another account link and he will see all his data?
dawn jolt
But charges and payouts still would be working?
As long as you're providing all necessary details to satisfy the verification requirements for the country and entity type of the account that was created.
dawn jolt
And if I turn off this option in production right now, the user will get another...
I don't believe the user will get a new link automatically, I believe you will need to generate a new one to provide them.
main dune
ok, thank you)
We have spent about 2 weeks to find any info about such application behaviour
Could you sent some link in docs where I can read about this option?
dawn jolt
Sorry, which behavior are you referring to?
main dune
getting another screen that we are expected)
dawn jolt
Gotcha, this is the page that discusses the different approaches for collecting bank account details for Custom Connected Accounts:
https://stripe.com/docs/connect/payouts-bank-accounts?bank-account-collection-method=manual-entry
The Direct API tab discusses how to manually provide those details to us.
main dune
It works! Thank you so much)
dawn jolt
Any time!