Priya_botsavvymarketing | Stripe Developers | Page 1

lethal galleonBOT May 9, 2023, 4:53 AM

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gleaming helm May 9, 2023, 4:54 AM

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Hi, how can I help?

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Hi @solid sparrow

solid sparrow May 9, 2023, 4:57 AM

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Hi

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I am using a software where I create sales pages and digital products on their website. I just need to connect my stripe account on their website and I did. But the transactions are not happening.
When I try to do a transaction it says NON-INR transactions address should be outside of India

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How can I do that? I have set my account to international payments

gleaming helm May 9, 2023, 4:57 AM

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I can only support if you have a direct integration with Stripe. If you have questions related to a 3rd-party plugin, I'd suggest you to reach out to the plugin developer directly.

solid sparrow May 9, 2023, 4:57 AM

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I am not using any plugin

gleaming helm May 9, 2023, 4:58 AM

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Did you write code to build your Stripe integration? Or you are using a 3rd-party software to take Stripe payments?

solid sparrow May 9, 2023, 4:59 AM

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example - I have created my account on a bizzy website - I sell digital products on that website, I just need to connect my stripe account in the profile settings on the website. But when I try to transact it says non-inr transactions should have address outside of india

solid sparrow May 9, 2023, 5:00 AM

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gleaming helm Did you write code to build your Stripe integration? Or you are using a 3rd-part...

Yes, I am taking from other website where they have stripe integration. But i did not write any code

gleaming helm May 9, 2023, 5:00 AM

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OK, in this case please reach out the developer who built this website.

solid sparrow May 9, 2023, 5:04 AM

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Ok

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My questions is why I am I seeing the error NON-INR transactions should have adress outside of INDIA??? And it's says to visit to a stripe document

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I dont think it has anything to do with the 3rd party website

gleaming helm May 9, 2023, 5:06 AM

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I can take a look if you can share with me the ID of this paymentIntent,

solid sparrow May 9, 2023, 5:06 AM

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because all the settings were done inside stripe right

solid sparrow May 9, 2023, 5:06 AM

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gleaming helm I can take a look if you can share with me the ID of this paymentIntent,

Sure

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Thank you, Just give me a minute

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@gleaming helm here is the payment ID : pi_3N5dIVSIvKxxe4ed0dIgsnG0

gleaming helm May 9, 2023, 5:14 AM

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Great, one sec

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https://dashboard.stripe.com/logs/req_5j9qjOqnKft1ks the error message from the log says

This account isn't enabled to make cross border transactions. You can enable your account at https://dashboard.stripe.com/settings/update

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

solid sparrow May 9, 2023, 5:20 AM

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Ok

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is there any settings I need to enable?

gleaming helm May 9, 2023, 5:21 AM

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Can you visit https://dashboard.stripe.com/settings/update and see if there's a settings for cross border transaction?

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

solid sparrow May 9, 2023, 5:22 AM

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This is the only thing I see for international trnsactions

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I have enabled it already

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I have given IEC as well

gleaming helm May 9, 2023, 5:24 AM

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OK. It looks like a problem with Stripe. Can I suggest you to write into Stripe https://support.stripe.com/contact/email and let them know about this? Share with them the paymentIntent ID and your settings screenshot.

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

solid sparrow May 9, 2023, 5:24 AM

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Ok

lethal galleonBOT May 9, 2023, 5:26 AM

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solid sparrow May 9, 2023, 5:29 AM

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I have sent the message to the thread

#Priya_botsavvymarketing