Marc Andrew | Stripe Developers | Page 1

fluid quailBOT May 8, 2023, 3:15 AM

#

vale shuttle May 8, 2023, 3:16 AM

#

Can you share the request ID (req_xxx) where you faced the error? Here’s how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

Finding the ID for an API Request : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

pliant lion May 8, 2023, 3:24 AM

#

Hi @vale shuttle,
The request ID is req_iZ3dmangt2J3UH, thanks for looking into this.

vale shuttle May 8, 2023, 3:32 AM

#

Thanks for sharing. I have a look, but can't identify the reason. Can I suggest you writing to Support https://support.stripe.com/contact with the request ID, so that they can check with the relevant team?

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

pliant lion May 8, 2023, 3:36 AM

#

vale shuttle Thanks for sharing. I have a look, but can't identify the reason. Can I suggest ...

Sure thing, I'll follow up on this with our account manager. Thanks again.

#Marc Andrew