#Nehjin
grand nexus
last stag
Not sure I understand the question and how it related to Stripe. Can you elaborate?
signal phoenix
Hi Ynnoj
Sure
I'm using Stripe since 2 years for my website
It's base on subscription
Since few days I go from 15-20% errors on rebill to 50%. I try to check and i've seend something strange
When Stripe try to rebill a customer, sometimes it changes network
When network don't change, rebill goes OK
last stag
Can you share an ID of one of those payments (pi_xxx)?
last stag
Taking a look! Trying to see if you can limit the network options
signal phoenix
For exemple, for this customer : cus_MdanNU5BMOuk9I
Sub creation : pi_3LuJbXJW2xsh4CDl1dRsKWDX (OK)
Rebill : pi_3MyJKvJW2xsh4CDl1DWPZmu3 (fail)
Sub creation network : Visa
Sub rebill : "Carte CB"
And the "pi_" goes to "ch_"
last stag
Ok, so that specific payment was declined with a restricted_card decline: https://stripe.com/docs/declines/codes#:~:text=their card issuer.-,restricted_card,-The customer can’t
Ultimately your customer needs to speak to their bank/issuer to understand why that is
signal phoenix
Ok
So when Stripe do a network change it's juste because the initial network refuse payment ?
last stag
Correct, yes:
If a charge is declined on the Cartes Bancaires network for a technical reason, Stripe automatically retries the charge on Visa or Mastercard’s networks.
https://stripe.com/docs/payments/cartes-bancaires#:~:text=If a charge is declined on the Cartes Bancaires network for a technical reason%2C Stripe automatically retries the charge on Visa or Mastercard’s networks.
signal phoenix
Just asking myself if there is an issue somewhere as in a year i go from 20% rebill issue to nearly 50% on the last 7 days
Just lost 10% of my subs in 15 days 😦
But maybe it's just because the economical situation in France 😟
last stag
People cancelling their subscription is likely unrelated to this, no?
signal phoenix
What alert me is that one of my customer say he want to keep is subscription and he don't know why payment was refused
last stag
What alert me is that one of my customer say he want to keep is subscription and...
Is that the example they shared?
last stag
Correct, yes:
> If a charge is declined on the Cartes Bancaires network for a t...
I don't think we actually retried that payment on non-CB networks actually as it was a decline as opposed a 'technical reason'
signal phoenix
Trying to find it in my emails but np, thanks a lot for your help, nothing wrong then, just not the best time for my customers apparently 🙂
last stag
Do you wish to continue offering CB as a network if the declines are continuing?
signal phoenix
I wish yes
last stag
Hmm, how many other example payments are there like this?
last stag
And they're all CB failures?
signal phoenix
Yes
Sometime because no money or CB expired but i've export 1 year of transaction and there is a lot more "not_allowed" or no reason at all
last stag
What I would recommend you do is collate a handful of examples of CB restricted_card declines (or similar), and write in to our team so we can take a look into this further for you
I'm not really familiar with CB at all (I'm not in FR), but we would definitely prefer to take a deeper look into this for you with somebody more familiar
signal phoenix
Ok perfect thank you
last stag
Of course, hope we can figure this out for you