georges | Stripe Developers | Page 1

native lanceBOT Apr 25, 2023, 2:09 PM

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proven zealot Apr 25, 2023, 2:10 PM

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Hello 👋
The preview may not be super accurate.
Can you share the example subscription ID you're working with?

late elm Apr 25, 2023, 2:12 PM

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sub_1N0mQZIDmvRZDzsDr1T5FkSo

fiery plume Apr 25, 2023, 2:20 PM

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👋 stepping in

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So looks like your Price here has an unspecified tax_behavior

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You'll need to update that to either inclusive or exclusive and make sure the Prices that you want to allow for update have the same tax_behavior

late elm Apr 25, 2023, 2:22 PM

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Ok so customer support doesn't work with Automatic tax collection

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?

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fiery plume Apr 25, 2023, 2:23 PM

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That setting should effect newly created Prices

late elm Apr 25, 2023, 2:23 PM

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I meant with tax determination based on currency

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sorry

fiery plume Apr 25, 2023, 2:23 PM

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Hmmm did you have that Setting enabled when you created the Price used for that Sub?

late elm Apr 25, 2023, 2:30 PM

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fiery plume You'll need to update that to either `inclusive` or `exclusive` and make sure th...

Yes it was already enabled when I created the price

fiery plume Apr 25, 2023, 2:31 PM

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Hmm that's strange then

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Give me a few moments to look

late elm Apr 25, 2023, 2:35 PM

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Ok I manage to make it work by setting Include tax in price to "Set manually"

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weird

fiery plume Apr 25, 2023, 2:36 PM

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Ah interesting. What was it set to before?

late elm Apr 25, 2023, 2:48 PM

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Automatic

fiery plume Apr 25, 2023, 2:49 PM

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Huh

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That seems... off. Would have expected automatic to work

late elm Apr 25, 2023, 2:58 PM

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Now I have the same issue in production.
I d like my current customers to be able to upgrade their account via the customer portal . Here's a prod subscription id sub_1MskKfIDmvRZDzsDi5FIFHV9

fiery plume Apr 25, 2023, 2:59 PM

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Looking

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Are you using a default Customer Portal Config or creating one?

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Hmm looks like you might be using an older config where you don't have subscription update enabled: https://dashboard.stripe.com/logs/req_rUtgcYRVVXR7OA

late elm Apr 25, 2023, 3:04 PM

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fiery plume Are you using a default Customer Portal Config or creating one?

Yes I'm using the default one

fiery plume Apr 25, 2023, 3:05 PM

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I see your default is set for Subscription update... but the one used in your portal session did not include update enabled.

late elm Apr 25, 2023, 3:06 PM

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I m just doing this to generate a customer portal url
const { url } = await stripe.billingPortal.sessions.create({
customer: session.user.customerId,
return_url: ${process.env.NEXT_PUBLIC_DASHBOARD_URL!}/apps,
});

fiery plume Apr 25, 2023, 3:06 PM

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Yeah that should work fine...

late elm Apr 25, 2023, 3:07 PM

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But why I don't get the right customer portal config?

fiery plume Apr 25, 2023, 3:07 PM

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Looking

late elm Apr 25, 2023, 3:08 PM

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subscription update is enabled

fiery plume Apr 25, 2023, 3:08 PM

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Yep I'm checking, one sec

late elm Apr 25, 2023, 3:08 PM

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k

fiery plume Apr 25, 2023, 3:19 PM

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Okay looks like the issue here is the fact that the Sub is in a state of pause_collection so you should see the "Your plan is paused" in the Customer Portal but the Customer can't update in this state.

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I'm filing some feedback to get this added as a limitation in our docs

late elm Apr 25, 2023, 3:27 PM

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Got it! Thx mate it's working now!

#georges