#!! Shree ☘

1 messages · Page 1 of 1 (latest)

fresh oracleBOT
rose orchid
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Hi there, what's the customer's ID?

grizzled stirrup
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cus_Njy9VMsB3WoO2Q

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I can't test this in your testing environment. I guess testing environment doesn't deliver mail on plan purchase / amount refund.

rose orchid
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No emails are sent in test mode

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What made you think it's not updated?

grizzled stirrup
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If the email address is updated successfully then the mail should be delivered to the updated email. But the customer is still saying that the mail is delivering to the previous email.

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In stripe it's showing the mail is updated but in reality it's not delivering the email to the updated email. I hope i'm able to understand you my problem.

rose orchid
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I'd suggest you to ask your customer to check their spam folder

grizzled stirrup
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I asked same from the customer but customer is saying that there is no email in spam from the stripe.

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Can you ask your testing/QA team to test this ?

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I think this is bug.

rose orchid
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From my end I can see multiple emails have been sent to this email address successfully

grizzled stirrup
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Okay, Can you please check and confirm that the mail is delivered on this email sowmi55sambath@gmail.com

rose orchid
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Yup, that's the email address I checked earlier

grizzled stirrup
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This is the previous email of this customer sowmiya.sampath+dr@scanova.io and after updating the email, mail is even delivering to this email. I think this should be stoped.

rose orchid
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Did you update the customer with this new email address? I don't any request to update to this email address.

grizzled stirrup
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This customer is registered with this email : sowmiya.sampath+dr@scanova.io then i updated the email to sowmi55sambath@gmail.com but the customer is saying that the mail is not delivering to the updated email. It's still delivering on previous email which is sowmiya.sampath+dr@scanova.io

rose orchid
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From my end I can see the email address is updated to sowmi55sambath@gmail.com and we have sent mutliple emails to this email address successfully.

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I misunderstood you, I thought sowmiya.sampath+dr@scanova.io is the new address

grizzled stirrup
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Okay! it happens.

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Bu the customer is saying that there is no email on this account sowmi55sambath@gmail.com instead of this the email is still delivering to the previous email sowmiya.sampath+dr@scanova.io

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That's why i want to you re-test this test case from your Testing/Quality Analyst team. So that they can better understand & Analyse the observations.

rose orchid
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What is the email about? is it about successful payement or refund?

grizzled stirrup
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Its about delivery.

fresh oracleBOT
rose orchid
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Delivery? is it a email sent by your application?

grizzled stirrup
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Email send from stripe.

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You can take any email example.

turbid lion
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Hey! Taking over for my colleague. There isn't Delivery (Emails) in Stripe integrations... can you share what reference are you following in order to integrate Delivery email using Stripe ?

grizzled stirrup
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Whatever the email is sending from the stripe it's delivering to the previous email.

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Hey os4m37

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Are you able to read the previous conversation ?

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Hey i should go for lunch. Can we continue this chat thread after 15:00 (IST)

turbid lion
grizzled stirrup
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Okay!

turbid lion
grizzled stirrup
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I reached out to the support team but they are unable to answer my query.

turbid lion
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As this isn't an API integration question, I'm affraid that we can't dig this further... but you can ask the customer about a payment/email sample sent after 2023-04-19 06:22:26 UTC and that was delivered to the old email address and let's check this further...