#maria795

1 messages · Page 1 of 1 (latest)

visual pondBOT
true brook
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Hello, can you send me the ID for this subscription?

left rain
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It is a doubt that I have

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What happens if I leave the invoice like this and the second month already has a sufficient balance.

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?

true brook
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Do you have the ID of a subscription that you are seeing this behavior on? (sub_123)

left rain
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I don't have a subscription, I just want to know the behavior, because from my side the client is blocked from the app, ideally when he returns he will be charged for the months that he was not active

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but I don't know what happens with stripe

true brook
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Oh gotcha, in that case Stripe would not automatically charge them for those months. The subscription's status is based on whether the most recent invoice is paid.

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Do you want them to not be active until they have paid for all of those back months?

left rain
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Is there a way to manage the payments for the remaining months automatically?

true brook
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Gotcha. In that case, what I think you may want to do is cancel these invoices after all of their payments have failed and add invoice items to the latest invoice that represent the amounts that the user has not paid yet. That way they have to pay that entire amount to re-activate the subscription.

visual pondBOT
left rain
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is this process automatic?

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what do you recommend me to do?

mighty lintel
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👋 stepping in

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So yeah if you instead mark the Subscription as unpaid instead of closed then invoices will continue to be created but not attempted

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So then if the customer comes back you can pay those invoices to re-activate the Subscription