#JMinx

1 messages · Page 1 of 1 (latest)

terse orchidBOT
worn marlin
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👋 Hello! Can you share the subscription ID with me?

pure crown
worn marlin
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I need a Subscription ID - something of the form sub_123

pure crown
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Where do I find that

worn marlin
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You should be able to find that in the dashboard

pure crown
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Is it that

worn marlin
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No, under the subscription details section there should be a field that says ID - I need that

pure crown
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OK let me log back into the computer

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i am very new at this

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i have no idea where to find it

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sub_1MtwIwFz2WlULTYkILA3CSFC

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?

worn marlin
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Yup that's it

pure crown
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ok

worn marlin
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So now that I'm looking at the subscription - what did you want it to do instead? What exact amount are you wanting to charge for at the end of the trial?

pure crown
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So the sub is $129.99 i gave them a 30% off which brought it down to $90.99 i added the one week free trial and now the new invoice shows $42 to be charged after the week trial which would make it to $129.99

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i wanted to give them one week free PLUS a discount of 30%

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idk how to figure this out

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i have about 30 more people i need to give 1 week free trial

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but for them to continue with the discounted price

worn marlin
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Do you want them to get 30% off forever? Or just one more time after the trial ends?

pure crown
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just one time after the trial ends

worn marlin
pure crown
pure crown
worn marlin
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No, they'll get the 30% off for all invoices that are generated for a single month - so the first invoice that's generated after the trial is over will be discounted, but the next invoice after that will be past 1 month and won't be discounted

pure crown
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sub_1MuqH6Fz2WlULTYkv73QREpZ

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what about this sub for example...

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i haven;t applied the 7 day free trial yet

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what would be the best way to figure this out

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where do i add the 30% coupon

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again

worn marlin
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If you're updating the subscription through the dashboard you should see a place to "Add coupon" in the update uI

pure crown
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but would they have to input that code?

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or it will automatically take of 30% off

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is there a way to remove the invoice of $42

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so they dont get charged

worn marlin
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They (your customer) wouldn't be inputting the code - it would be you modifying the subscription through the dashboard that your customer has no access to

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Why d you want to remove the $42 invoice? Don't you want to charge them once the invoice is over?

pure crown
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Yes, i want them to be charged the full amount next time

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but i feel like this has gotten so confusing at this point

worn marlin
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If you charge them the full amount next time then you'll end up overcharging them:

pure crown
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i mean may 8th they have their next full

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price sub

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so if i add 30% off now it would be on the $42

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correct?

worn marlin
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Let's back up for a minute here and make sure we're on the same page using the example sub_1MuqH6Fz2WlULTYkv73QREpZ you gave:

  • This subscription was created April 9th and charged $90.99 (30% off)
  • You want to immediately give them a 7 day trial starting April 10th w/ the month long 30% off coupon. If you do this, we'll credit back a portion of the $90.99 because they haven't used it. This credit will automatically be applied to their next invoice.
  • When the trial is over on April 17th, we'll charge them 30% of the full price (because you added the month-long coupon), but the credit back that they got when the trial was added will ALSO be included in the invoice so they'll be charged much less than 90.99
  • On May 17th they'll be charged the full price
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Does that make sense?

pure crown
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It shows you guys did credit back $87

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and April 17th there is an invoice for $42

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which would make the $129

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so if i give them 30% off on the $42

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that is only $12.60

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so the math isn't mathing haha

worn marlin
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If you had the coupon then I believe it'd do the 30% off FIRST (so it'd go from $129 down to $90.99) and then the credit back would apply so that you'd charge $90.99 - $87

pure crown
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why didn't the free trial take effect on the initial price i charged the customer

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instead of doin this

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if i charged the $90 with a coupon...it shouldve just stayed at that price instead of giving a free trial but then the price was back to the original $129

worn marlin
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Are you asking why you need to give a freetrial at all? Or are you asking why the coupon was only applied once?

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When you create coupons that only apply "once" we only apply them to a single Invoice - we wouldn't carry them forward unless you had a coupon with a longer duration

pure crown
worn marlin
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Were you expecting a free trial to happen automatically for your initial subscription w/ the 30% coupon?

pure crown
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when i applied the free trial i thought it was going to automatically do that

worn marlin
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You mean when you update the Subscription? Or when you first created it?

pure crown
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once i added the free trial after the charge

worn marlin
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I think you're mixing up a few things -

  • the free trial is completely separate and unrelated to the coupon. Adding a free trial doesn't "lock in" the price that the user was paying for when the trial started
  • like I mentioned before, you were using a one-time only coupon which was immediately consumed as soon as the subscription and initial invoice was created. If you wanted the coupon to apply to any changed within that month long period then you needed to give it a duration of one month
pure crown
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ok...so i think the best way for me to go about this is contact these customers and offer them a refund on their next subscription that will end up being the same as a free week trial...

pure crown
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correct?

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so technically he was just charged $3?

worn marlin
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Yes

pure crown
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ok so did you guys refund this money? or is it in Stripe?

worn marlin
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No money was refunded - it's still in stripe

pure crown
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but next invoice is april 17th?

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or the May 9th?

worn marlin
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and you still have time to add on the 30% coupon if you want

pure crown
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idk why im so confused as to why there is a credit balance of $87 but yet we will charge him another $42 but if i give him 30% off the $42 that is only $12

worn marlin
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  • On April 6th they paid 90.99
  • On April 7th they were credited back for $87.95 but not refunded (it's kept in their balance to use later)

So at that point they've paid for around a day of the subscription (90.99 - 87.95 = 3.04)

  • If you apply a new 30% off coupon then on April 14th (after the trial is over) they'll be charged another $90.99 (30% off of 129.99). But since they have the credit we would charge them $90.99 - 87.95 = $3.04 for a new month of the Subscription.

So if you add that all up:

  • Their card will be charged $90.99 (on April 6th) + $3.04 (on April 14th) for the time period between April 6th - May 14th (the initial day + the 7 day trial + the new month)
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So in total they'll be charged $90.99 + $3.04 = $94.03 for a month + an extra day of the subscription

pure crown
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if i do 30% off, wont it take it off the $42 ?

worn marlin
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It only says $42 because you didn't re-add the 30% coupon

pure crown
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if i readd the coupon it will only take off $12

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so they would have a $30 invoice

worn marlin
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As I mentioned earlier - if you were to re-add the 30% coupon it'll FIRST discount the $129.99 down to $90.99 and THEN it'll subtract the $87.95

pure crown
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ok, so then they will only pay another $3?

worn marlin
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Yes

pure crown
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instead of $42

worn marlin
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correct

pure crown
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ok I see it is showing up now...so I would need to contact the customer to tell them they will be getting a charge of $3.04 because it is prorated on 1 day

worn marlin
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yup

pure crown
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is there a way i can email all these customers and to let them know there will be another small charge due to it being prorated? or no?

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mass email?

worn marlin
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We do offer a setting (https://dashboard.stripe.com/settings/billing/automatic) you can enable to send emails for upcoming renewals, but it isn't very specific and wouldn't mention anything about how much they'd be charged for. If you want to send an email with that level of detail you'd need to send it yourself

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

pure crown
worn marlin
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👍

terse orchidBOT
pure crown
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I havent given them the free trial yet but they were already charged, do I give them the remaining 5 days of the free trial

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then go back in and add 30% off?

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how can i make it where i give them the discount so it comes out to be 0% that they would owe on their next invoice

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would i just give them a higher percentage like 35% instead?

worn marlin
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Are you just asking how can you make sure their next invoice (after the trial is over) comes out to $0?

pure crown
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yes...if I go in and add 4 days left of the free trial, and then apply a certain percentage so that their invoice on april 14 would be $0.00 or have a slight credit balance

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so they aren't charged the $3.04

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i will take the loss on that

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i just dont want to confuse them with a new small charge

worn marlin
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Instead of messing with the percentages I'd suggest adding to their customer credit balance (which you can do through the dashboard https://stripe.com/docs/billing/customer/balance#modifying). You have two options:

  1. Add the 30% off coupon and then give them an addition $3.04 in their customer credit balance (so that they have $90.99 credit total which will be applied to the April 14th invoice)
  2. Or don't add the coupon at all and give them an addition $42.04 (so that they have a total of $129.99 which will be applied to the April 14th invoice)
pure crown
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so here it says 0.00 next invoice

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now it says 51.94

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since i just updated it

worn marlin
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Ah - I thought you were talkng about the Subscription you had that was already trialing

pure crown
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no this one here didnt get the trial... i just added it

worn marlin
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Yes, since it's been a few days the amounts will be slightly different

pure crown
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correct

worn marlin
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and it says $0 for the next Invoice because that's the invoice that was JUST generated when the trial was created

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After the trial is over it'll go back to a non-0 amount

pure crown
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ok, so the 51 i can just add the credit balance?

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of $51

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and it should be 0?

worn marlin
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Yes, you can just add whatever amount you need to the credit balance

pure crown
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so if i add this credit balance then technically they will have it corrected

worn marlin
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yes

pure crown
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Thanks so much. You can close this