Tahar

[vestal canyon]

👋 happy to help

[fickle lake]

HEllo

[vestal canyon]

would you mind elaborating a bit more?

[fickle lake]

sure

yesterday i asked for assistance after migreating to a new app our customers has been charged for older memebrships

exemple : the member need to pay for his membership of this year 1K

the system charged him for this year and his older membership that he payed

and that is a huge issu

as teh client will pay 2k

in place of 1k

[vestal canyon]

would you mind sharing a subscription ID?

[fickle lake]

sure : sub_1Mu1p2KLh2TP4M3tqtqhKQtm

[vestal canyon]

so what were you trying to achieve here?

[fickle lake]

i am trying to charge for the current year 12 month payment

[vestal canyon]

I mean why did you backdate from 2021?

[fickle lake]

where i can check that backdate

thats the main problem i want to remove that

[vestal canyon]

https://dashboard.stripe.com/logs/req_RGFpbDnwq0Rtpa
as you can see you passed it in this request

[fickle lake]

yes exactly

so if i remove that the membership should start from the start date ?

[vestal canyon]

otherwise you need to go over the invoices and void them

if they've not been paid yet

or refund/creating customer balance

the amounts

[fickle lake]

ok so ineed to check all the upcoming ivoices

and remove the backedating

@vestal canyon can i set backdating to "none" in subscription API request ?

[vestal canyon]

you can change the backdate once the subscription is created

[fickle lake]

can you provide a documentation and a if possible the params for the Backdate ?

[spiral orbit]

Hi! I'm taking over my colleague. Please, give me a moment to catch up.

[vestal canyon]

sorry my bad I meant can't change

sorry for the typo

all yours @spiral orbit

[spiral orbit]

Can you refund everything and create a new Subscription for your Customer? This time without a backdate? Would this be a problem?

[spiral orbit]

What's the question?