vitorLeitao | Stripe Developers | Page 1

wide palmBOT Mar 31, 2023, 8:40 AM

#

errant vale Mar 31, 2023, 8:41 AM

#

Hi there!
Can you share the ID (req_xxx) of the failing API request?
https://support.stripe.com/questions/finding-the-id-for-an-api-request

gritty basin Mar 31, 2023, 8:43 AM

#

The failing request id is
req_ZSwQyZusUdjP47

#

Idempotency
Key — 2a141a6d-535f-4075-879b-6466cf8a8d72

#

This is using test mode, so I am not sure if there is an issue with payouts and test mode

errant vale Mar 31, 2023, 8:48 AM

#

You made the /v1/balance call on the Platform account right ? while you are doing payout for the Connected Account, you need to check the balance of the connected Account.

gritty basin Mar 31, 2023, 8:49 AM

#

I used the cli to make get the values I mentioned above

So just to confirm, since I may be mistaken, the lacking balance its refering, is it the balance on the connected account that I am generating a payout to or the balance of the stripe test account?

errant vale Mar 31, 2023, 8:50 AM

#

The balance of the connected Account is negative, you can check it from the dashboard too:
https://dashboard.stripe.com/test/connect/accounts/acct_1MhB6GI7VTpsg8wg/activity

#

the lacking balance its refering, is it the balance on the connected account that I am generating a payout to or the balance of the stripe test account?
Correct.

gritty basin Mar 31, 2023, 8:50 AM

#

ohhhhhhhhhhhhhh think I see then

So just to confirm, in case I am being dumb

The transfer simply adds the required balance on the account, so that then the payout retrieves the value of the balance for that payout

#

am I getting it right?

errant vale Mar 31, 2023, 8:54 AM

#

yes and you can add funds to that Connected Account via dashboard (for quick tests)

#

gritty basin Mar 31, 2023, 8:55 AM

#

ok, I think I see my mistake now

#

I will do that and try again

#

thank you for the help and explanation, its a bit clearer now for me

errant vale Mar 31, 2023, 8:56 AM

#

Np!

gritty basin Mar 31, 2023, 8:56 AM

#

have the rest of a nice day 😄

errant vale Mar 31, 2023, 8:57 AM

#

Thanks! you too!

gritty basin Mar 31, 2023, 9:02 AM

#

I might have been a bit to trigger happy here

#

I have added funds on the account, but it still says the same thing

#

I am wondering, could it be due to the fact that his account is a UK account, so in gbp, and I am trying a payout in euros?

errant vale Mar 31, 2023, 9:04 AM

#

Well you need to specify the currency of the available balance that connected Account has.

gritty basin Mar 31, 2023, 9:12 AM

#

So even if I perform transfers in euros, the payout still has to be in gbp since the account is in gbp?

wide palmBOT Mar 31, 2023, 9:15 AM

#

timber shadow Mar 31, 2023, 9:20 AM

#

Hi! I'm taking over my colleague. Please, give me a moment to catch up.

gritty basin Mar 31, 2023, 9:20 AM

#

Heya

Of course, no problem

timber shadow Mar 31, 2023, 9:25 AM

#

gritty basin So even if I perform transfers in euros, the payout still has to be in gbp since...

Yes, that's right

gritty basin Mar 31, 2023, 9:25 AM

#

ahh ok, then this might explain it
I will create a new test with everything in the same same currency

#

thanks for the clarification

timber shadow Mar 31, 2023, 9:27 AM

#

Happy to help. Please, let me know if you have any other questions.

#vitorLeitao