#Tom Taieb
rough mirage
azure stump
Likely you haven't collected all required verification info for it
If you hover over that badge, it should tell you what you need
lusty pine
The problem is that I can't fill in the fields. It's as if the fields are blocked
look
azure stump
I don't speak French. What do those placeholders say?
lusty pine
Product Description
Company helpline phone number
Company Website
Acceptance of Terms of Use
azure stump
Yeah the account holder needs to provide those details in onboarding
Is it custom, express, or standard account?
lusty pine
standard
azure stump
Then the account holder will need to log into their account to provide that info
azure stump
If it's a Standard Connect account as you said, then it's a normal stripe account and they can log in
lusty pine
ah so how to do if I dont want that the holder has to connect ?
azure stump
I don't understand the question
lusty pine
I explain my situation : We have created a website called "Evasommeil.com". And in this site, when there is a payment for example of 15€ which is received, there are 5 euros which arrives on the account of the administrator of the site (the current stripe account) and 10 € of commissions which arrives at the salesman present on the site. But this seller doesn't have a stripe account, he just filled in his banking information on the site "evasommeil.com" and this information was sent to stripe, and it automatically created a standard stripe connect account for him.
Translated with www.DeepL.com/Translator (free version)
in the photo, the seller is : "girardeauprelecture@outlook.fr"
lusty pine
acct_1MpBKzFQEmIGd6vf
azure stump
Yep that's standard
Which means whoever owns the account has full dashboard access
They'd need to log in to provide this info
lusty pine
yes but the seller doesn't have strupe access
azure stump
Why not? that's their account and email right?
lusty pine
no as I explained in my long message. When they subscribe on my website "evasommeil.com", they just enter their bank information and after atomatically an account is created on stripe connect
so they dont have access to stripe
you understand ?
azure stump
I do
Read the above docs
That's not sufficient to use connect
They need to onboard their account
lusty pine
ok thanks, and last question please
azure stump
That's why it's restricted. You haven't collected any verification info from them
Yeah what is it?
lusty pine
The account owner needs to provide more information to Stripe to enable payments and payouts on this account.
Information needed - Due Now
Product description
Business support phone
Business website
Terms of service acceptance
my admin account stripe
is also restricted 😅
And i dont know how to unrestrict this
azure stump
Looks like that's also a connect account?
lusty pine
no its the admin account
lusty pine
The account owner needs to provide more information to Stripe to enable payments...
just i dont know how to provide this information at Stripe. Where I have to enter those informations ?
azure stump
I think here: https://dashboard.stripe.com/settings/update
But really recommend you work with support, not us on this