#hell-customer-balance
dire sand
errant snow
Oh hey oh. My task is to close up an application. We have some customers with money in their balance. Is this money virtually located in the global account? Cause no matter what I do to their balance, the money in the global account never changes
I have read the docs, but I haven't found anything in this sense. Idk if its a dumb question by the way
clever mist
I don't know what you mean by "the global account"
errant snow
Well, this
clever mist
The Customer Balance is credit the assigned to the Customer object
errant snow
This balance in the dash, we call it "global account" at my job
clever mist
You are referring to the Account balance
errant snow
Yes
clever mist
The Customer balance is not represented there
errant snow
So, when I credit or debit a customer, where does the money goes?
clever mist
It is added/removed from their balance.
Are you coding an integration with the Stripe APIs?
errant snow
Yes
errant snow
It is added/removed from their balance.
The point is, I have to remove all the money from the customers and send to a single account
(Yes, I know this may sound weird, but they said they would handle the legal questions)
clever mist
You can decrement the Customer balance and issue a refund but you can't move the funds to another account AFAIK
Wait...just to be clear which objects are you talking about?
Credit Notes: https://stripe.com/docs/api/credit_notes/object? Cash balances: https://stripe.com/docs/api/cash_balance?
glass estuary
👋 @errant snow taking over from @clever mist as Discord is a bit busy. I read through the conversation twice but I admit I'm still quite stumped about what you are trying to do, what you call a balance, where you want the funds to go, etc.
Right now in your last screenshot, your customer has a balance of $20. What this means is that they seem to owe you $20 and that amount would be added to their "next Invoice". So if they have a Subscription for $10/month, next month they'd pay $10 + the $20 they owe you.
What are you trying to do? Are you trying to cancel that amount they owe you and reset it back to $0. Or are you trying to collect those $20 they owe you?
hell-customer-balance
errant snow
Ok. Our app works using wallet balances and credit card payments. When a customer adds money to their "wallet" from inside our app, it seems to be sent to this invoice credit balance. Since our app is closing I need to redirect the money to a single account so that our clients redistribute them later
I don't know if that makes any sense at all to you
glass estuary
Unfortunately it doesn't no. You keep talking about a "single account" but I really don't get what that could mean. There's no real money here, it's like a database with a number, that's it. As far as I can tell from that picture, the customer owes you money.
errant snow
Humm alright, I guess I'll have to dig deeper into our app's rule. Thank you anyways ^^