Bilal Haider

[thick kite]

Hi there, https://support.stripe.com/questions/not-receiving-email-sent-from-stripe have you gone through these troubleshooting steps?

[summer crane]

Yes i have followed these steps. It only prevent email sending when coupon is applied. Works fine with regularly.

@thick kite

[thick kite]

Can you share the me the PaymentIntent ID or checkout session ID?

[summer crane]

@thick kite
Here you go pm_1MolFGALKMXxyfVTbv2a80Sz

[teal yacht]

Hey! Taking over for my colleague. Let me catch up.

[teal yacht]

This is a PaymentMethod, can you please share the PaymentIntent Id instead pi_...?

[summer crane]

Can you please let me know where i can locate that?

@teal yacht

[teal yacht]

Whenever i apply coupon on stripe it does not send customer receipt email.
How are you getting informed that the customer didn't get a receipt, for which Payment ?

[summer crane]

My client is testing it informing me @teal yacht

[teal yacht]

👌

[summer crane]

Are you checking?
@teal yacht

[teal yacht]

Please don't use mentions, I'm monitoring your reply...

[teal yacht]

You need to share with me a PaymentIntent Id

[teal yacht]

I though you were saying, you'll check with your client that informed you about this.

[summer crane]

Sure can you guide me where my client can find PaymentIntent Id?

[inland grove]

@summer crane https://stripe.com/docs/api/payment_intents/object#payment_intent_object-id or in their Stripe dashboard in the Payments tab.

[summer crane]

Here is the payment intent pi_3MolFIALKMXxyfVT1pfs3Yye

[inland grove]

ok

and before I look, the question is , you are asking why that payment did not send a receipt email to the customer?

[summer crane]

After applying coupon code customer did not received receipt email.