gtabeo | Stripe Developers | Page 1

mellow mothBOT Mar 21, 2023, 10:17 AM

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eager socket Mar 21, 2023, 10:18 AM

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Hi! Let me help you with this.

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Could you please share the PaymentIntent ID pi_xxx?
And screenshots.

last vigil Mar 21, 2023, 10:18 AM

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thanks

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yes

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pi_3MmhdSJizIym4wPX16hpJnIh

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eager socket Mar 21, 2023, 10:25 AM

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I haven't seen this behaviour before, but that's probably how Terminals work.
I recommend listening to the payment_intent.succeeded event, and not to the charge.* to be more sure.
Not sure how to replicate this in Test mode.

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I don't think it's possible.

last vigil Mar 21, 2023, 10:27 AM

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Today stripe dashboard is different

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can you check the webhooks? It also sents a refund

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here is the refund also

cobalt widget Mar 21, 2023, 10:40 AM

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👋 taking over for my colleague. Let me catch up.

last vigil Mar 21, 2023, 10:43 AM

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👍

cobalt widget Mar 21, 2023, 10:52 AM

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as my colleague mentioned you shouldn't be listening to the Charges events but instead listen to the payment_intent.* events

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you will receive a payment_intent.payment_failed instead and you wouldn't have to worry what the low-level API is doing under the hood

last vigil Mar 21, 2023, 10:55 AM

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is it possible to reproduce locally? I need to test that case

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additionally, I have to listen to the refunds events

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in that case I receive a refund event

cobalt widget Mar 21, 2023, 11:02 AM

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last vigil additionally, I have to listen to the refunds events

basically you still need to listen to charge.refunded but you need to look at the Payment Intent for that Charge and see its status to see whether this is a refund because of charge error or a refund based on customer demand

last vigil Mar 21, 2023, 11:03 AM

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what about reproducing in test mode?

cobalt widget Mar 21, 2023, 11:06 AM

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you can learn how to test terminal features here https://stripe.com/docs/terminal/references/testing

Test Stripe Terminal

Learn how to effectively test your Terminal integration.

last vigil Mar 21, 2023, 11:06 AM

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yes but I cannot find how I can test the above behavior

cobalt widget Mar 21, 2023, 11:07 AM

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you can use these cards https://stripe.com/docs/terminal/references/testing#test-cards-for-specific-error-cases

Test Stripe Terminal

Learn how to effectively test your Terminal integration.

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any card decline

last vigil Mar 21, 2023, 11:07 AM

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works differently...I don't get the same behavior

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anyways

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thanks for you help

cobalt widget Mar 21, 2023, 11:10 AM

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do you mind sharing a PI ID were you see the different behavior?

last vigil Mar 21, 2023, 11:13 AM

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sure a second

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pi_3Mo25BJizIym4wPX0lhhVcjV

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that's test mode

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we have a charge failed but we don't get refunds

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and that looks the expected beavior (at least for me)

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pi_3Mo25BJizIym4wPX0lhhVcjV

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another one from test mode

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if we could identigy the differenct of the one in production and these 2 from test mode, it may help to see why the system behaves this way

cobalt widget Mar 21, 2023, 11:17 AM

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I'm really not sure, this is very niche and specific use-case

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I would suggest sending us all of this by email https://support.stripe.com/contact/email?topic=api_integration

Contact Us | Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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and someone with more knowledge on the subject could take a look

last vigil Mar 21, 2023, 11:18 AM

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thank you tarzan and vanya

#gtabeo