#RON WAFFLE

1 messages · Page 1 of 1 (latest)

untold estuaryBOT
wise thicket
#

Hi! Let me help you with this.

#

3DSecure is not something Stripe controls, but it's required by banks. We just help you handle it. Otherwise the payment fails.

feral charm
#

Can you not make rules in the dashboard to not request it?

wise thicket
#

Not sure what you're referring to. As I mentioned, we don't control those rules.

feral charm
#

In radar you can set rules to request 3ds

#

I was wondering if we can turn it off for some payments, i.e payments taken over the phone etc

wise thicket
#

However, if the bank does require it, there's nothing we can do.

feral charm
#

thank you

wise thicket
#

Happy to help. Please, let me know if you have any other questions.

feral charm
#

Thank you, I was also wondering about subscriptions with direct debit

#

For example if a customers monthly payment increases with a Direct Debit, would that require a new mandate or can we increase the subscription amount without this?

wise thicket
#

Good question, let me check.

pastel marsh
feral charm
#

Ye the payment method direct debit sorry

#

BACS

pastel marsh
#

ok, BACS.

feral charm
#

because a new mandate is 6 days I believe?

#

rather than a renewal for example which is 3

pastel marsh
#

yes, the payments take longer to process when there is not an existing mandate already in place

#

as for if you need new mandate acceptance if a recurring subscription amount changes, it's a good question, I don't know, there is nothing in our public docs about this and I'm not finding an answer in internal documentation either.

feral charm
#

Ah okay thank you

#

So If a BACS direct debit subscription changes for example from £10 to £20 you are not sure if this is considered a new mandate?

pastel marsh
#

my guess anyway is that the mandate is not for a specific amount, it's just attestation that that the customer allows the merchant(you) to charge the account

pastel marsh
feral charm
#

Thank you, I have one more question please

#

I am switching tokens from our previous payment processor and was wondering about how this would work with expired cards. Because my old payment processor doesn't auto update tokens/cards. After the import will the stripe auto updater work on these expired tokens and update them?

pastel marsh
#

yes we run our updater on all cards including ones imported

feral charm
#

thank you, so after import they should be updated?

pastel marsh
#

if you talk to our migration team they'll tell you that one of the recommended/suggested steps is to wait a month after importing before charging as that allows our updater to update the imported cards , as far as I remember

feral charm
#

thank you

untold estuaryBOT
feral charm
#

Are BACS direct debits payments only ever tried once?

#

To avoid bank fees, Stripe ​​doesn’t retry invoice payments that customers made with bank debit methods including: ACH direct debit, BECS direct debit, Bacs direct debit, or SEPA direct debit.

pastel marsh
#

yep, that is the page I was about to link you to answer that question.

feral charm
#

does that apply to subscriptions too? or can we retry manually

pastel marsh
#

it only applies to subscriptions. I don't know how you'll be integrating. If you use the PaymentIntent API directly for example, you control when a payment attempt is made (by calling the Confirm PaymentIntent API) and we never retry anything.

feral charm
#

I am just wondeirng when a subscription fails and you try the payment

#

can I then retry myself with that payment method>

pastel marsh
feral charm
#

thank you