AnnaR | Stripe Developers | Page 1

steep jewelBOT Mar 20, 2023, 9:12 AM

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thorn hollow Mar 20, 2023, 9:12 AM

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Hi there!

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So you want to add extra information on the Stripe Invoices?

steep jewelBOT Mar 20, 2023, 9:13 AM

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finite escarp Mar 20, 2023, 9:20 AM

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We want to remove Wells fargo's payment details and add others instead.

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gentle valve Mar 20, 2023, 9:21 AM

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Hey! Taking over for my colleague. Can you share please wider screenshot or where are you seeing this exactly ? what implementation you are following ?

finite escarp Mar 20, 2023, 9:26 AM

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Here is an exmple of our Subscription PDF invoice. This invoice has Wells Fargo payment details (this is a virtual account provided by Stripe), we need to replace these details with the details of our account in our bank.

gentle valve Mar 20, 2023, 9:31 AM

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Can you please share it's id ?

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in_123

finite escarp Mar 20, 2023, 9:47 AM

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not invoice from the screenshot, but the same case:
in_1Mn0sMIuDkhTX7QbpHZRgvJU

gentle valve Mar 20, 2023, 9:50 AM

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Thanks for sharing let me check

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Ok now I understand your ask, the invoice you shared is open, if the customer pays it using a bank transfer then they did the transfer to WELLS FARGO BANK, N.A. Then you'll have the funds.... so in the result invoice (like in the screenshot you shared) we display the account that the customer sent the funds to... which is WELLS FARGO BANK, N.A. and not yours.

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You can't change that.

finite escarp Mar 20, 2023, 9:58 AM

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Can't we change this for future invoices as well? All subscription invoices can only include Wells Fargo banking details?

gentle valve Mar 20, 2023, 10:02 AM

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finite escarp Can't we change this for future invoices as well? All subscription invoices can ...

Only if the customer chooses to pay using bank transfer they'll see that, as they are sending funds to them in order to pay you. If they use for example card to pay the invoice they want see that bank details in the resulting invoice

finite escarp Mar 20, 2023, 10:05 AM

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I understand, but this is a problem for us, customers do not want to bank transfer to an account that is virtual, does not belong to us and we cannot provide them with documents on this account. We want to add other details to the invoices, is it really impossible in any way?

gentle valve Mar 20, 2023, 10:10 AM

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I understand, but this is a problem for us, customers do not want to bank transfer to an account that is virtual, does not belong to us and we cannot provide them with documents on this account
If you want to use Stripe Elements, you can't accept transfer directly to your Bank Account, so I would say no that' not possible.

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But you can double check with Stripe Support and confirm this at:
https://support.stripe.com/contact/email?topic=billing
Sorry for not helping you further, because this isn't a technical integration Question and Stripe Suppot has more insights about this.

steep jewelBOT Mar 20, 2023, 10:28 AM

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#AnnaR