hexer

[silver oriole]

Hi there!

I think the page you linked should contain everything.

And I'm sure if we translate these error messages.

[spice moat]

So "DESCRIPTION" is displayed to customers as msg?

[silver oriole]

It depends. How are you accepting payments? Checkout Session, Payment Element, something else?

[spice moat]

With Payment Element

[silver oriole]

Let me run some tests.

[spice moat]

what I want to achieve is to have custom message for all default unknown reason for decline

but not sure how can i target these, there are to many of them by just going one by one

[silver oriole]

Why don't you display directly the error message Stripe returns? It should be automatically translated for your users.

[spice moat]

Sometime its just generic and users stop with re-trying payment

[random pelican]

Hey! Taking over for my colleague.

[random pelican]

If it's a generic declines, that mean Stripe don't have much information about the decline it self and the customer need to reach out to their bank and see why the payment failed..

[spice moat]

yeah, and it will be better that generic msg is actually telling to customer to contact bank instead "The card was declined for an unknown reason."

i want to target this kind of messages and display my custom

but im not sure what error events this generic message through "decline_code" definition

[random pelican]

You need to achieve this using your integration, you catch the decline code e.g. generic_decline and display that message, you may need to handle translation on your end too if needed..

[spice moat]

but there are more of them with generic messages, beside generic_decline.. for example "do_not_honor" also display that generic message

[random pelican]

Same... The customer needs to contact their card issuer for more information.

You display the same message for that code too

[spice moat]

i can filter this page https://stripe.com/docs/declines/codes with "unknown reason" and target all codes with it and use my custom message? there is no better way?

or for: "The customer needs to contact their card issuer for more information."

[random pelican]

Yeah you need to implement this on your own using your frontend integration and set custom/friendly messages according to your requirements...

[spice moat]

so there is no way to actually find out what is message displayed to user? if its not this from "description" column on https://stripe.com/docs/declines/codes

can i somehow trigger manually error event to see msg?

[random pelican]

You can use on of these declined payments cards and do some tests:
https://stripe.com/docs/testing#declined-payments

[spice moat]

ok tnx